Hey Atlassian Community! How can I create roles in Jira? I also want to know how I can modify user access rights: the search, ticket display, the columns that should be displayed, and modificat...
We have a dozen different ticket portals on our service desk, from which we would like to transfer one to JIRA guest users to handle those customer requests. Is this possible, or do the assigned peop...
Hi Team, They changed the name of the Resolved status to Ready to Release. This is why SLAs do not work properly. I added screenshots.
Hello, Is it possible to change the layout/formatting of a project notification? These are located in Projects\Project Name\Project settings\Notifications I would like to include ...
We have a client who wants to connect the Jira software on Prem, to their Jira Service Management cloud product, so that from Change management in cloud, they can look at the releases in Jira? They...
I have build one request form while using Service Management and i want to share the URL to non-JIRA users. (i,e who are not added in JIRA). Will the person able to open the form and submit the reque...
I am looking for generic Atlassian video training that goes over the Incident Management and the Change Management modules within Jira Service Management.
Hi, I'm trying to tag the Custom Field Assignee in an automated Slack message using: @{{Project Lead.displayName.split(" ").first}}. But the Slack message returns: @firstName without tagging the...
Hello I am currently configuring a 'Create issue(s)' post-function in Jira Cloud using the JMWE add-on and am having some trouble setting up a conditional expression that determines the destination ...
effectiveness indicates the ability to achieve the set goal, while efficiency assesses the ability to do so by employing the minimum resources ... to measure the effectiveness in tickets resolution,...
Hello! We'd like to have a company filed for each portal-only customer's issue, but it seems to be a tricky task to do. Currently, portal-only customer's account supports one changeable filed -...
I want to try out the Jira REST API against my test environment. Is there a link associated to that test environment where I can see and test the various REST API calls?
Hi all, I hope someone could help me find a better way or answer to my problem. Here's the background.... I got a custom cascading field named: Issue category/sub-category A custom field for Funct...
Hello Team, We have one system field named "Organizations" which is showing locked. How can we unlock the field? Also, we need to add that field in the Issue security Group Custom Field values drop...
Hi, this is a Abdullah Khan and my JIRA account (Org Admin Rights) has de-activated suddenly. I have got email from Jira support that we need more documentation e.g Your NIC, PASSPORT OR Electri...