Hi, i need your help again, i´m trying to setting up my service desk portal, and i need to add fields in the widget. For example, this is my actual widget or form i don´t konw the exactly name... and...
They are not seeing a divsion on our ticketing system at all.
Hi all, Our team would like to install Jira Service Management Data Center from scratch. Initially, only a small team (10 agents) will be involved in testing, configuration, etc. Will the trial lice...
I would need to know how I can set the item "block by" as default in the linked issues field for one project.
When using the CSM API to update a detail on an organization it returns an error "errorMessage": "Attribute does not exist" when trying to add a detail that doesn't already e...
Olá pessoal, poderia me orientar como incluir a opção de Clonar ticket conforme imagem abaixo?
In the service management queues, some users get a symbol to open the topic in sidebar (see picture) We tried several OS and Browsers, but it seems to be a user setting. Any idea, how to...
I Have a Problem In Protocoll Contact with Customer, i have Many users which Shouldnt landed There with Notification - Email Adress this User are in Blocklist, but, in Project Settings, theres Almos...
Hello, Our organization is looking to integrate Comm100 chat bot to our Jira Service Management (Data Center) instance. This will be a one way incoming connection since we only ...
Bonjour, Plusieurs personnes ont créé des filtres dans l'instance et aujourd'hui les filtres ne sont plus d'actualité (et les personnes sont parties). Je suis admin et je voudrais supprimer le...
Hi All. Every time an issue is created, I would like 5 subtasks to be added to it, I've tried the "Create Sub-task" option in Automation, but it creates the Sub-tasks outside of the Newly created is...
haw u work in sales marketing ? like online working or praticaly
Default sorting of the projects on the service desk portal page is by "Popularity". What criteria is used to make portal more "popular". I have a new project I need to place on top, but since there ...
Hi, I manage Jira service management on DC, have a project with more than 100 customers. Now I would like to create a new project with same customers. Any idea how to copy customers from projec...
Hi community, We are currently in the process of setting up JSM for internal IT related purposes. Examples are the on- and/or offboarding of (new) employees, hardware requests (e.g., new laptop, m...