Hi, our company is rising and we need a license for 25 agents. As we can't upgrade anymore we try to buy here an unneeded license for at least until early of 2023. Has anyone switched ...
How to move the activity down in the user support portal sd, it is at the top of the topic
I have created validation in workflow and set up my custom text for it. But in portal I see system validation instead of mine. I am expecting to see the next validation text "Please provi...
Hi!! I would like to know why my ITSM board can't show filters options like below
Hi, We have a problem with ADFS integration. Users trying to log in after making the necessary configurations for ADFS , met the following error. Can anyone help or has anyone met such a ...
Hi, Cheeky question perhaps. We have 3 agents that work on tickets in Jira, however I've been asked to design a change management process that will possibly involve another 5 or so people. These pe...
Hi! I currently use Confluence and JSM to write and publish documentation. Lately, we have been developping video tutorials and would like to publish them on a page that would look lik...
Hello! I have 2 agents(developers) that need to be restricted from others agents to be assigned to issues. In other words, only admins would be allowed to assign them issues. Currently, any desk age...
Looking at adding stakeholders to an service request, where is the stakeholder list maintained so they can be added? Are these licenced users or unlicensed customers? I'd have a scenario wher...
We would like to setup a workflow where a ticket that is created in a client JSM is escalated/reassigned to my JSM subscription. Would it be by adding our help desk e-mail address in their subscri...
Hello everyone, I have faced the problem with adjusting created/resolved issues report. With the series "Resolved" it does not count anything, but when I check the other series like "Time to resolut...
Hi All, Is there a way that we can hide service portal from people that are not added as a Customers? Current behavior: If the user (email) is not added as Customer he can still see the link to f...
I am trying to use complex queries to link assets up to Employees in Insight and cannot find the correct commands anywhere on the support site or the internet to be exact, if anyone has this list it ...
The old Insight app had reporting built in - - https://confluence.atlassian.com/servicemanagementserver/working-with-reports-1044784601.html Since Insight is now moved to JSM Premium - wh...
Incident Creation Screen: In the incident generation screen, there are 2 Insight fields that are "Equipos" and "Sucursales" and 1 field called "Descripción". Our need is that when the t...