Hi, everyone! I am trying to set up resolutions at a customer portal (JSM) and I follow to the instruction - https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-p...
Hi all, I try to create ticket jira from email , email was sent but ticket not created on jira dashboard. What must i do ? There is any setting that i miss or i must configured. Regards,
Hi, I have a project in Jira service desk. On the board I configured that I will see only open issues so I wrote on the Kanban board sub-filter: “Status not in Closed“ and it worked&nbs...
Hello dear community We have had the following problem for a few days. In a service desk project, the tickets in our queues are no longer displayed in full. Only when you go to the bottom of the pag...
We have tried writing a few scriptrunner behaviours to hide fields and set default values for fields in JSM projects, but they only seem to work in the portal, not for issues created in JSM from the ...
We have JSM and are looking to use it for a unique (to us) use case. Department A requires a tool to manage their work. Department B is Department A's customer (internal customer). Several...
Hi community, Looking for some help regarding why I can't disable or delete automations I've created for a specific project. Kind Regards, Karthik Murali
I created two custom fields (Category and Practice) that I need to be populated with values from an email request (from the Description field). Everything I've read elsewhere suggests that using the ...
We have multiple customers in same organizations. Based on our contract the customer is supposed to have a single point of contact for any issue reported for our product. So, only one user will be re...
JIRA has the function of satisfaction report, which is currently sent to users by email. But I want to show the function of user feedback through the site. There are two ways to meet my needs: ...
Hi, our company is rising and we need a license for 25 agents. As we can't upgrade anymore we try to buy here an unneeded license for at least until early of 2023. Has anyone switched ...
How to move the activity down in the user support portal sd, it is at the top of the topic
I have created validation in workflow and set up my custom text for it. But in portal I see system validation instead of mine. I am expecting to see the next validation text "Please provi...
Hi!! I would like to know why my ITSM board can't show filters options like below
Hi, We have a problem with ADFS integration. Users trying to log in after making the necessary configurations for ADFS , met the following error. Can anyone help or has anyone met such a ...