Hi All, We are looking at creating an HR database using Insight. I have imported all the users and all of that is working. Now going forward how do we add users without going through the...
We have created a object schema for asset configuration and we want to show those details in issue view screen. I have created a custom field with Insight template and associated it to all the screen...
Hello, community friends! Hope you are well! I need more help if you can! I have a project that uses a form with service request approvals and its respective flow. However I created a second form t...
Hi, We migrated our Jira and Confluence spaces across to the cloud over the weekend so now none of our links between the 2 systems work as the paths in the links have changed. Could someone pl...
Is it possible to: 1) - Set the default fields in the columns of our customers' requests list 2) - Make more fields available for customers to choose Thanks Ewan
I have more than 2,000 organizations I'd like to import into my service management. Anyone have good leads on how to do this without being a programmer and using Rest API? If I can import usin...
I created a simple automation that clones any issue with the label "Clone". Unfortunately, it clones the last cloned issue, not the current issue. Even worse, it is supposed to be triggered off...
We received information that today our jira is not working. Customer send us a ticket on our mail, but the ticket wasn't open in jira.
I want to be able to create an automation for one of our servicedesk that includes a service request to be able to create daily checks for example and have it assigned to an servicedesk customer. Th...
Is it possible to create automation with scheduled trigger and a condition set with IQL? For some reason when I set up automation with scheduled trigger and add a condition, it only allows me to use...
I have a project where I'm trying to define priority to the a ticket based on Urgency and Impact defined by the user while the ticket is created. Following this How do I create an impac...
Hello, I just modified my workflow to add an approval step with an approval group. But once I'm in, I can't add people to it. Can you help me? Thanks
Hi All, I'm looking to perform a migration from an Access DB that is current being used to log tickets into a Jira Service Management datacentre deployment. One of the considerations would be wheth...
What is the recommended practice for tracking a time value in Jira Insights? There is a DateTime field but no Time field. The DateTime field requires a Date. I want to track a time ...
The idea is that by means of a ticket that is generated daily manually for the registration of news by department, another registration ticket cannot be created until the current one is closed. For ...