Is there a way to document a template in JIRA and then on an issue tell JIRA to send "this template" out? I DO NOT want to send it out via a workflow
Hello, is it possible to have a hovering text window when the cursor is over a word in a Jira form?
When you want to import an excels file, I can map all the fields, but it doesn't give me the option to request type. The issue is created but that field is empty for me. It already adds it to the cre...
I am trying to figure out how to set what columns a customer can see when accessing all requests in their organization from the Customer Portal. I'd like to hide the requester field so that sub...
Hi, I was wondering which condition type is better, I would like to validate if the request participant in the ticket is in the right organization/client with an automation before sending a message ...
Our customers are submitting requests directly to JSD and our agents respond via the Reply to Customer comment area. As correspondence goes back and forth within that issue, only the latest comment i...
What is the difference of these three? Please see the images below a.) User b.) Customer c.) People Is the Customer list the view for those customers who sign up from the Customer ...
Hi Team, I created an automation rule for my project in Sandbox and for some reason, I can't link it to this project. The rule refers to - closing the parent problem when the subtask is closed...
What is the difference between these two users? I am trying to deactivate the user named JiraHead 4 but I can't because it shows the Suggest Change instead of Update details. To ...
Team I am not sure , it is possible. I have scenario. Weekend tickets needs to assigned 2 members and closed automatically after that ticket reports download in excel file (with selected f...
Hi, so I need to remove a customer to prevent confusion. From my setting, anyone with my company domain can create an account on their own. However, I don't see any remove option on the customer page...
Hi all, I've been searching for a while and haven't been able to find an answer - I'm in a team-managed Service project and want to be able to utilise the "Created vs Resolved" widget for team repor...
I need to set automation comment in the ticket. Please share the Rules to set up. Thanks When User comment in the ticket - send mail to user stating that "i am OOO Please contact XXXX" &nbs...
Hello, Is it possible to add the customer name to the Customer Invited email? I only see those three variables. In other notifications, i can add the customer name with ${event.user.n...
Additional Fields to Appear Only When Selected certain options from dropdown.