Hola Cuando un usuario crea un ticket, recibe un mail confirmando que su ticket ha sido creado y que será gestionado. Tengo dos preguntas: Este mail, el cuerpo del mail, se puede configurar...
I would like add more column in our project.
Hello, It seems some of our players are not seeing user lists when using user select components. Others are seeing them just fine. Would you happen to know what may be causing this ...
Quisiera saber si hay forma de asignar automáticamente el ticket a una persona en función del contenido de un campo que sea, justamente, el nombnre de esa persona. Es decir, el campo: "Nombre ...
i need to know how to write project requirements and plan
Hello Community, We have some users who has access to our JIRA project kanban boards. Recently, I have started a JIRA service desk portal and since then all these users who are using service desk t...
Do you have any idea what do we mean by Guidelines in the Burnup Chart Report?
Good afternoon! The question is, why does the SLA fail if a response is being made to the client? We install SLA 13 h . Created >= Start of the day (15 h) And created < The beginning of the d...
There is a form that creates a ticket for onboarding a new user. On the form there is a date picker field that maps back to a jira custom field called "Start Date" The When filling ...
When a customer replies back to the email they receive for an existing JIRA Issue, it creates a new JIRA Issue. What do I need to do so their reply is added to the comments of the existing JIRA Issue?
In Work Management projects there is a "calendar view" after Summary, Board and List. Service Management only has queues. Is there a way to view all tickets via calendar view?
Hi, I wanted to add a section between the start point to do, a block name waiting for approval, but it didn't let me delete the transition link. What is the problem?
Hi Atlassian hope you well... I have some question about toolbar on description field for portal ticket. For Description field right now we use Description[Wiki Style Renderer] Is th...
After another person has modified the content of the description and saved, what I did not display when I clicked Edit is not the same as the content that was not changed, and the content displayed b...
Hi, does JSM also have placeholder field like freshservice? If yes, where could find it? I'm trying to create a workflow with okta and JSM.