Hey Concern, I want to configure only one email address for all JSM Projects e.g support@mzm24.atlassian.net and I want to differentiate via incoming email address. For e.g, if the Incoming sender...
Hi , I have a list of issue types. There´s one type that i want to create only via the customer portal. I don´t want it to appear in the issueType field when i want to create an issue in the se...
We would like to buy the standard plan. For this I would need to know if this functionality is included in the strandard plan. I mean the functionality to customize the "customer notification templat...
I am calling GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype as described in https://docs.atlassian.com/jira-servicedesk/REST/5.3.0/#servicedeskapi/servicedesk/{serviceDeskId}/reques...
When trying to view objects in a schema that was working fine for me I now see the following: Another member of my team with the same permissions can see the objects fine. Any idea what c...
Hi. Is there a way to see statistics about how many customers a raise request via email compared to how many customers raise a request via portal? Regards, Sandra
Hello all, I am trying to reorganize our knowledgebase to make it more intuitive to use for our customers. Right now, you would have to click to our KB on the portal and the only way to see the arti...
Hi, Is there a way to log automation rules executions in the ticket history, to know which automation was executed (we already have a long list of automations)? Thanks in advance
Привет. Как можно изменить дату создания задачи? Допустим я создала задачу 10 октября, но мне нужно изменить ее на 8 октября?
Anyone who knows how often outgoing emails are sent from Jira SM Cloud? That is - if something "trigged" an email from Customer Notifications or Autmation is it sent immediately or are emails sent w...
Is it possible to export 500 open Jira service management tickets to an Excel or Google spreadsheet?
Hi I've just about figured out how to use the approvals for change requests on a service. Where the group listed in the services Approvals group gets the email for approve/deny. What I can't ...
Good Morning All I have been looking at fine tuning our resolved ticket process, we looked at setting an automation rule to reopen ticket if reporter replied to an issue if the status is resolved. ...
We allow our customers to file a ticket in one of our Jira SM project without logging in. How can I extract those tickets using JQL advanced search?
Hi, I have a problem with my "request form" When I send my registration form, an answer is: "The request could not be sent" "The request could not be created. Check that the fields are fille...