Hai Guys, We are integrating the Jira service management cloud platform into our product. we need to filter the customer requests by customer's email, count. I tried this...
I'm not understanding this situation, where we send a mail to our Jira instance and it doesn't create a ticket. Normally it creates a new ticket, but we now get two 'failed' after trying to create a ...
We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
Buenos días: Estoy intentando crear un evento que está asociado a un campo de tipo group picker (Multiplegroup). Pero cada vez que lo creo no me llega la notificación. ¿Podrían decirme que p...
How do I bind my own domain name to my product
We have a custom field called squad which is label type field, it has number of values. we would like to know exactly when those got created and who created it. is it possible? Let say the squad fie...
Hello! I need to configure notifications when a task/issue goes to the QA column, and notify it (by mail) to 1 particular user (the QA tester). Can anyone explain me how to do it?&...
Buenos días: Estoy intentando crear una incidencia con varias subtareas. Las cuales han de realizarse en un orden exacto. ¿Hay alguna forma de hacerlo? Muchas gracias por adelantado.
Hey, I have scenario, where I have to auto-populate run time while user inserting an input like if Custom Field 1 Value = A then automatically sets the Custom Field 2 Value = B. Is there an...
Can I make a ticket by using command of slack?
Hi everyone! I am enabling the external links under the feature lab section, and after reading all of the disclaimers about what that means, I understand the "risk" of using it as it could b...
Hi All, Is it possible to have an automation in which, when a specific comment/reply to a customer is added, the status will change from Waiting for Support to Resolved?
let’s say I am currently using Jira Services at https://****.atlassian.net. Is there any way to change Jira url?
Can you please give more detail on when Jira Service Management Enterprise Cloud will be HIPAA compliant. Is this still on track for Q4 2022? Is so, when? Thanks.
I've a customer that is very interested in customizing specific aspects of the Service Desk experience for agents. I don't think these are possible, but I would rather be proven wrong by the com...