Once a form is sent to a user, I would like to be alerted once it is filled in bu the user. How to do this?
Hello all, We are using JSM Cloud to handle requests from our external clients. One of those clients would like to receive bi-weekly reports about the amount of issues they have created, the status...
Hello, I need an assistance to map resolved status to Done. Currently, it shows zero values.
Can you hide this from the portal?
Thanks for taking a look. I currently have one approval workflow for 3 different request types. Currently all approvals are sent to all approvers. The goal is to have 3 request types wit...
Hello, As an admin, I need to invite the customer team members to the Service Desk project, but with different permissions: People who can raise, update, share requests, and add comments People w...
Hello guys, our company is new to jira. We have just started setting up the software to suit our needs and i have a situation i cannot seem to get a hold of. So as i understand it, jira sees p...
Hi We are using the Refined add-on, I want to know how can we redirect the link from JSM to the https://domain.refined.site please check the photos in the attachment to clarify.
When our monitoring system raises an alert, an issue is created in Jira Service Management via API call. This works fine, the key is also returned to the monitoring system. When an alert is cleared,...
Hello, I have a weird issue, when a customer send email to helpdesk@domain.atlassian.net no tichet is created automatically. If I send an email the ticket gets created. The same customer allr...
Hello, Can we access admin functions on the mobile app?
As a JIRA administrator we create a new user in JIRA & share username and password with them. As soon as the user login for the first time with their credentials can it be possible to add a ...
Hello, We have Jira and JSM. I have my IT team desiring to provide leadership Incident Notifications, listed as users, so they can be notified when outages occur and be included in tickets.&nb...
I want to know that at what conditions Jira license period count starts? Condition 1. When we procured license and made payments but does not onboard users in Jira. Condition 2. When we Onboard Use...
In Automation for Jira you have to set an owner that gets the notification of error or failure of automation rules. How are Admins either create tickets from these errors and or sending them...