How to do that?
Hi, Is there a way an agent can get a view of all open tickets in all projects in one view and is updated in live time?
Buenos dias, estoy teniendo problemas para cargar personas en las reglas de automatizacion de round robin me tarda en cargar para que pueda ver las personas que tengo saben si es problema de jira q...
Hi All, I am quite new to Jira (month) I have been looking at ways at improving our existing Change management within the Service project. I wanted to know if this is achievable or no...
I am looking for a JQL Report that will include the Request Type of the ticket and the technician that closed them. When i go to use the Request Type dropdown now it makes me go from Basic Reporting ...
I still cannot receive the new entries generated from the email, I have been unable to receive them for 3 months and no one has attended me. It is urgent that we can be contacted
Hello, We are trying to create Sub-Task automatically for few Request Types and would like to assign the Main ticket summary to Sub-Task. Any suggestion, how can we assign the main ticket summa...
Hello, I have just installed the jira X-ray plugin for my team testing job. But jira shows view-issue-section.error.custom-fields-not-configured.message error in one tab after creati...
We're a company who provides a service to clients so how do I provide them with access to their project and dashboard without granting them access to all our projects we've got on Jira
I have been using automation quite some time now and one of the rules sets the assignee. I recently created a new project and made an automation rule to set the assignee. It worked for a couple of da...
To help users correctly find their assigned project ids I want to have a service desk field reduce the possible options to only the project ids of the user's department. How can I use the forms to as...
Hi All, Currently we have a self-service portal where users are presented with 1 project which is for the service desk. Within this section, we provide users a list of options so they can provide th...
HTTP Status 500 - org.ofbiz.core.util.GeneralRuntimeException: Could not determine database type. (Unknown system variable 'storage_engine') Jira : 6.2.4 Mysql: got upgraded to 5.7
Good day community, Is it possible to upload a file in an issue in your Jira Service Project in Jira Datacenter without opening the Comment field? If so, how can I set this up? In a Software or Bu...
Hi, so I want to make an automation that if in 2 days an issue that has a certain name isn't created an automation sends an e-mail warning me. If you don't understand my idea, feel free to ask If y...