Hello, I have some confusing regarding DC licences, if I have 50 licence, does it mean any active user is consuming one, if that person in not working and we disactivated their licence does it...
Hi there, I would like to ask you about some addon or app that will migrate only tickets (including comments, attachments) without any transaction, etc... Our problem: We have a partner and...
Hi i got task to find a way or app to secure when high priority task appear responsible person will be alerted via mobile call until issue status changes. I tried Opsgenie but it isn't working ...
Hi community, question about object type filtering. As you see in the screenshot, when I filter for "Inventarnummer" the result would be excpected to show all 82 entries, however it is limited to 10...
Hi, I am trying to define a webhook that is called whenever a Jira story is updated. But it looks like the documentation below is outdated. My Jira interface (v8.20.7) looks quite different. https:...
Jira auto notifications just stopped working few months ago. I have tried to resolve this myself and read all the articles, tried all the resolutions that I am able to try on my own with no results. ...
When an external request comes in to Jira Service Management, it is operated by connecting this request to the project created in Jira Work management. At this time, if the job spent time is updated ...
Hello Recently we had an accidental deletion of the Username field for 1800+ objects in our Insight (installed on Jira Service Management Server). My plan is to restore these in the backend postgre...
Hi Team, How to send the notification email to users its depending on the JQL filter results. We have JMWE, Script runner , and JSU addons, and on Server version 8.20.6 Thanks! Sara
So when a customer opens an solicitation via Site, is possible to the customer to see his solicitation, anyone knows if there is anyway to change the coluns that shows his solicitation to p...
We are running multiple ITSM projects for various customer groups. We also defined a number of Services against which we can create Incidents and Change Request. Now, for certain reasons we do...
I'm needing to create queues for issues created during 3 working shifts. All issues created for: 1st shift (5 - 15:30) 2nd shift (9-19:30) 3rd shift (18:30 - 5) Any assistance would ...
One of the bugbears of using JSM when we set it up, was manually adding all current users individually. There was no option to bulk upload, so muggins here had to add people one-by-one I...
Hey guys! I'm using Jira Service Desk software and I started to use Epics. When creating a new Epic, I'm creating a new Issues in this epic but for some reason i can't see the issu...
Hi All, We currently have some automation set up for when tickets are created to create a number of sub-tasks. Due to the way we work we clone tickets then move the clone tickets into this project. ...