Hello! My organization currently has several teams, each with their own service desk intake. I would like to create a "wrapper" on top of the individual teams to serve as a single starting point for...
Hi, My current JIRA URL is vilicom-enterprise, I'm trying to change that to just to vilicom but am not able to do so. As I understand there seems to be one of the following issue. 1) Either someone...
Hi, I'm customizing the email body of email notification the customer receives. I'm not sure how to do such that if the its morning time the email notifiaction is ent as Good Morning <user>, f...
Hello, I have a number of ProForma forms set up with fields that have default responses. As of today, those default answers set in the build are no longer pre-populating the form though they ...
Hello, We are planning the migration to cloud, we are analizing the plugins that we have installed in server and his functionality in cloud. We use Actions for Jira Service Management which do...
Do you know if it is possible to have a custom template for Description field in Jira? What I think about is that it would be good to have a template instead of a blank field for Description field f...
Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...
I know that the summary field is mandatory. How can I use it as a drop-down menu? I can not see the issue with configuring the priorities
As of week 8/28 and onward, when my tickets are marked as scheduled they disappear from the backlog. Before, we could see all of our previous tickets that had been scheduled for the week (image attac...
I have created a project board to share with my stakeholders, my team creates JIRA tickets and fills out comments and logs work hours there but I don't want them to have to do that in the tickets and...
Is it possible to give customers the ability to sort the columns in Jira Customer Service Portal? If so, how do I enable this for the customers?
If a customer replies to an issue via email, I want the reply to come in my email inbox too. How can I achieve this? Currently, it only appears as a comment on Jira.
Hi. For all the documentation I have found, it is not possible to create an issue passing attachments at the same time, i.e. the files need to be attached once we have a key (correct?). If that is ...
I'm trying to export requests to excel to provide for offline use. When I run my filter and export I'm able to see everything that I included in the filter, but I'm unable to see them in the exported...
Hi When I changed workflow all resolved issues disappears, how can i fix it back?