In Work Management projects there is a "calendar view" after Summary, Board and List. Service Management only has queues. Is there a way to view all tickets via calendar view?
Hi, I wanted to add a section between the start point to do, a block name waiting for approval, but it didn't let me delete the transition link. What is the problem?
Hi Atlassian hope you well... I have some question about toolbar on description field for portal ticket. For Description field right now we use Description[Wiki Style Renderer] Is th...
After another person has modified the content of the description and saved, what I did not display when I clicked Edit is not the same as the content that was not changed, and the content displayed b...
Hi, does JSM also have placeholder field like freshservice? If yes, where could find it? I'm trying to create a workflow with okta and JSM.
Hi! I need to show the "Linking issue" in the client portal but it appears as "hidden" for the client. I searched in the settings but I didn't find it. How can I show it? Thanks!!
Hi, What happens with regards to the Community Licence for Jira/Confluence when server EOL happens in 2024? All of the help documentation refers to buying new licences (which has now ceased I belei...
Hello, I'm cloning this question, because I have exactly the same issue. I've added my domain to https://admin.atlassian.com/o/{organizationId}/emails > Email domains and added all D...
Team I have set the rule for automation - ticket assign to Region - Location - Assignee. In UAT it tested successfully. But after moving to prod rule has been interfering other rule. F...
I discovered that my customers are unable to view tickets in the Customer Portal when they are the ticket reporter but not the ticket creator. This use case comes up most often when they send me a Sl...
I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, i've been getting automated emails that issues were created on other projects that...
Is it possible to hide the comments section of the customer portal. What I would like is to be able to allow a customer to create a request from the portal and see the default information (status, n...
I have created an automation rule to add a form to a JSM ticket to get more information on the request submitted. Is it possible to receive a notification from Jira that the form has been edit...
Hello Community. Question 1: Is there a way that I can customize the customer portal through marketplace add-ons? Such as making the banner size small, adding more tiles within the same row, etc....
Hello, I wonder if anyone can help me with a question I have around the creation of object instances and if that is possible within JSM without extending the native capability too much. ...