Dear Atlassian Support Team! I am writing again with the same problem we already faced in the past. The problem was that two of my colleagues did not receive any notification when an issue is creat...
Dear Team, Trust the group is doing well and safe. I am new to Jira products and currently we are planning to implement Jira Service Management for our Product - software support providing L3 and L4 ...
Hi guys, Is it possible to Publish Jira Service Management (Cloud) dashboards on SharePoint site?
Trying to trouble-shoot...I can move the issues (JIRA Admin). The user is Project Mgr but cannot move the issues to rank within a column.
I am creating a sandbox project to test my Opsgenie migration Jira Service Management. I noticed that "Services" are global to the JSM instance and not local to the project. I...
Hi, I'm currently making some changes to the Issue view however when I have added them to the context fields and then removed due to a change of mind, it has then removed them from the top section o...
Hi, Is there way to add some type of divider or background color so we can easily look at a ticket and differentiate our replies from the client's reply? In other systems there's a divider or thin l...
When I open JIRA tickets under Backlogs the attached image files do not load.
I am trying to find out a way to display if an agent is actively working at their desk in JIRA. In a previous helpdesk application they have "agent status queues" and you would queue yourself in and...
Hi. Is it possible to change status like from "complete" to "close"? If someone knows, please help me out. Thanks.
Is there a way to identify the custom field names that we have created on the form? We are getting this and not sure which is which:
Hai Guys, We are integrating the Jira service management cloud platform into our product. we need to filter the customer requests by customer's email, count. I tried this...
I'm not understanding this situation, where we send a mail to our Jira instance and it doesn't create a ticket. Normally it creates a new ticket, but we now get two 'failed' after trying to create a ...
We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
Buenos días: Estoy intentando crear un evento que está asociado a un campo de tipo group picker (Multiplegroup). Pero cada vez que lo creo no me llega la notificación. ¿Podrían decirme que p...