Not receiving MFA confirmation email?

[Alpha Tenant]

Hey team,

Trying to enable MFA but not getting the confirmation email? Can you please assist? Can see in the past other users have ended up on some kind of internal bitbucket block list?

Thanks.

[Theodora Boudale]

Hi and welcome to the community!

I checked our email logs and your email address was in our suppression list. This occurred because when we attempted to send another email in the past, we got a hard bounce response from your mail server with the message:

554 5.7.1 recipient address was suppressed due to customer policy

You can read more info here:

• https://support.sparkpost.com/docs/faq/recipient-address-was-suppressed-due-to-customer-policy

I removed your email address from our suppression list. If your email account is operational and you can receive emails from others, can you please try to set up 2FA again now so that a new email gets sent? This is necessary, as the previous emails were dropped.

Please feel free to let me know how it goes.

Kind regards,
Theodora

[Alpha Tenant]

This worked, thanks!

[Theodora Boudale]

You are very welcome! Please feel free to reach out if you ever need anything else!