Discussions
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Anyone know of a doc/article reference for the "filter" jql function for jql syntax reference
I have played with this a bit on occasion but feel like I could benefit from some documentation and even examples of usage. I have been poking around Atlassian docs and Community and even Google but haven't turned up anything useful. It is sort of hard to come up w/ the right search terms for this w/o getting overwhelmed…
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Anyone using OpsG for afterhours alerting?
Hi OG Community! I am looking for thoughts from those of you using OG on how it might fit my needs. First let me state that I'm not totally unfamiliar with OG and in fact played with it a bit back in 2018 briefly. However, while IT incident management likely will be of interest to me in the future my current needs are…
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Frequently Asked Questions for Jira Service Desk (AKA JSD FAQ)
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope that this FAQ is useful to you, but it can never replace the hundreds of questions and answers found on the Atlassian Community. So, if you…
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Transition Validator for custom multi-select field that must contain a specific value
So I have never had to do this before now and I'm trying to use the Regular Expression Check Validator but have as yet been able to figure it out. Use case: I have a custom multi-select field (Documentation) that is used to capture various types of docs that are impacted by software changes (Work Instructions, Design,…
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restrict assignee based upon workflow transition
JIRA Cloud Use Case: I have a two-step closure workflow (Resolved --> Closed). When a user moves an issue to Resolved I have a screen that requires them to update the Assignee. I wish to limit the possible assignees to a list. I have been searching for a solution w/in the community and found what I hoped would have worked…
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Remote Summit has it benefits where Keynotes are concerned
In past summits I have found myself missing something and desperately wishing I had a rewind button. With everything going on at my house this past week (renovating the kitchen) and work I have come to really enjoy the ability to pause, rewind the Keynotes. I find myself going back to answer the ever important question...…
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Hi I'm not Jack!
No no no! I am not "THE" Jack-skellington! No no no! I'm a total newbie who happens to have a similar avatar and well... the same name. I really liked this Summity thing. Do they do this every year? Does everyone with Community Leader work for Atlassian? If not how much do you get paid? When I can download to try it out?…
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Next-gen...is it getting real?
I started off my day this morning with coffee and the news (depressing...the news not the coffee) and began to reflect on the previous days Remote 2020 Summit sessions and particularly what I heard on Next-gen (NG). As a cloud user now for 4 years I feel I'm pretty well established with the platform and honestly I love it.…
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How does JIRA update issues from email?
For all those that are looking for an official answer to how Jira deals with emails to determine when a new issue is created vs. adding a comment I have created this question just for you. Disclaimer - I am not actually asking this question to be answered here but rather gaming the system a bit so that I can add a…
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Jira Service Desk – Don’t be afraid, the journey begins with curiosity!
New to Jira Service Desk? Need a gentle push to get underway? Then maybe you’ve stumbled into the right place. Jira Service Desk is an awesome application that can help you and your team be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true…
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Any way to associate user data with a customer or organization
Any creative ideas on this use case... When new customers are added we need to have them sign an agreement. Subsequent requests from the customer will allow the agent to bypass this step. Ideally, this "property" could be done at the Organization level since the agreement is really at the organization level, i.e. all…
