Any creative ideas on this use case...
When new customers are added we need to have them sign an agreement. Subsequent requests from the customer will allow the agent to bypass this step. Ideally, this "property" could be done at the Organization level since the agreement is really at the organization level, i.e. all customers are covered under the one agreement.
Having answered similar questions others have had regarding "customer profiles", I fear the answer is "you can't get there from here". However, there are a lot of creative folks out there so hoping to get some thoughts.
Cheers!