Elifcan Cakmak Expert

Discussions

    • How we handled the most asked question: "Can I assign an issue to multiple users?"

      Hello community! I wanted to give you insight about the most asked question from customers and how we solved this problem. First of all, I want to emphasize that this is not a good idea. To assign an issue to multiple users is always a bad idea and you should always avoid it if you can. This is because, it's against the…

    • Be more productive: Pomodoro technique for the win!

      Hello everyone. I hope everyone is safe and well in this trying times. I want to talk about Pomodoro technique and how you can adapt it to your teams in this article. Pomodoro Technique is a time management method where you work for 25 minutes followed by a 5 minute break. The name has an interesting story. Pomodoro means…

    • what actually happens when you connect two jira instances to one database?

      Hello community, One of our customers accidentally connected a new Jira instance to the old used production Jira instance's database. We immediately shut down new Jira when we realized this. However for a period, two Jira instances ran connected to the same database. What are the actual results for this action? Problem:…

    • service desk to and cc differentiation

      Hello I was wondering if we can seperate people who are in the to part of the email and cc part of the email for service desk. Our customer is using service desk and their customers create issues by sending mails. But their customers add people to "to" other than the service desk mail request mail address. However all the…

    • can't search issues on linking

      Hi, We can't search issues on linking screen. I am attaching the screenshot as an example. There is a warning in the logs such as: 2017-08-15 11:18:31,832 http-nio-8080-exec-5 WARN 678x12570x3 z0g97y /rest/api/2/issue/picker [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of…

    • generic event notification doesn't send mails

      Hello I created a generic event called "Departman". I added a user picker custom field in the notification scheme to this generic event. And I also changed the generic event to Departman in the transition on the workflow. Notification helper also says that user should get the mails. There is no error on the logs. But my…

    • how to reopen an issue if a link is added

      Hello Our need is that when we link an issue to a closed one, we want the closed issue to be reopened. I tried to do this with adding a custom script to the transition however even if I add the script after "Re-index an issue to keep indexes in sync with the database." step, it did not work. Also another solution I tried…

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