how to reopen an issue if a link is added

Question

Hello

Our need is that when we link an issue to a closed one, we want the closed issue to be reopened.

I tried to do this with adding a custom script to the transition however even if I add the script after "Re-index an issue to keep indexes in sync with the database." step, it did not work.

Also another solution I tried was adding a "Link Date" and compare it with the resolution date but I don't think it is possible to compare different custom fields of different issues.

Any ideas would be appreciated.

Thanks!

Elifcan Cakmak · Answer

Hello

I did some research and understood how the listeners work now so you can ignore my first question. Thanks for the advice. Can I ask, is there an event for link issues? Because as I can see there is not. I found this question:

https://community.atlassian.com/t5/Answers-Developer-Questions/Is-there-any-Issue-Link-Event-In-Jira/qaq-p/489167

Looking forward to your answer. Thanks again.

Elifcan Cakmak · Answer

Hello

Thanks for your answer.

My question is that, wouldn't the listener open all the issues that are closed and have links? How will I differentiate the ones that are linked after it was closed?

I thought about this issue a lot so I can be missing very obvious points here, sorry for that if so :)

Randy_dyxb6i · Answer

To keep it simple:

* Add a workflow transition from Closed -> reopened status's with a specific name like "reopen on link",
* Add a SR listener that Triggers the "reopen on link" transition whenever a link is added to an issue.

Ff it's not in a closed state, the transition wont be valid so it'll just fail and not do anything.  Closed issues will reopen