Hello community,
One of our customers accidentally connected a new Jira instance to the old used production Jira instance's database. We immediately shut down new Jira when we realized this. However for a period, two Jira instances ran connected to the same database. What are the actual results for this action?
Problem: Service desk project stops creating issues that are created via email after this. But even though the issues are not created, reporters are still getting email saying that their issue is created. Also these emails include old issue keys that are already opened before. We think this is because of the mistake above but I cannot find what the actual results of connecting two Jira instances to the same database. EDIT: turns out this problem was because the other Jira was using the same e-mail that is used to create issues via mail.
BUT STILL, There is no useful information in the documentations about what would happen in the case above. We don't know what we might run into in a few days caused by this incident, so we want to be prepared for any issues.
Any ideas are appreciated.
Thanks.
Elifcan
