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Jira Cloud - Loop transition on closed status doesn't show

francis

Hi,

We added a loop transition on the closed state - (ie from 'Closed' to 'Closed') for allowing specific people to add information on closed issues.

There are no conditions on the transition, the user has transition rights ... but still the transition doesn't show up on the issue itself

(This is a JSM project)

Are there certain hidden business rules?

Thanks

Francis

Accepted answers

Tessa Tuteleers

Hey @francis ,

If you should be able to do the transitions (no conditions or anything), then check the actions menu, self-reflecting transitions are shown in the actions menu for whatever reason.

Cheers,

- Tessa

All comments

Hans Polder_7ci2ta

@francis ,

I've tested it in my own environment and see the same behavior. Actually, also in In Progress- statuses the self transitions don't show. This feels like a bug to me - probably worth raising it with Support?

Tessa Tuteleers

Hey @francis ,

If you should be able to do the transitions (no conditions or anything), then check the actions menu, self-reflecting transitions are shown in the actions menu for whatever reason.

Cheers,

- Tessa

Hans Polder_7ci2ta

Hey Tessa,

Thanks for that insight! I was able to find it there in my test environment.

francis

Aha - it was hidden.

Thanks for finding out. Super helpful

Melissa Nielsen_87aqbi

Huh - I found it there too, unfortunately it will be pretty confusing to train people on. This definitely feels like a bug to me.

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