Dwight Holman Expert

Discussions

    • Rich Text Formatting Traps for Incoming and Outgoing Email

      While testing Jira Service Management we noticed glitches in: how incoming (HTML) emails are translated in to ADF (rich text Description or External Comment) how outgoing email is generated from ADF (e.g. an External Comment) We guess these would affect CSM also, and perhaps affect email processing for Jira generally. I…

    • Our feelings about the New Nav

      After exploring the new nav and discussing it with Atlassian, I'm writing in May 2025 to share observations and links to related backlog items.... TL;DR We don't love the new Nav. Feel free to stop here if you do :-) JRACLOUD-94450 Request for the ability to opt out of the new Nav NOTE: As usual Atlassian consider New Nav…

    • Has anyone tried this on Portrait displays?

      A good proportion of our team use split portrait and landscape (dual) monitor setups, and some use only portrait displays. They tend to be engineers who like more vertical room to scroll content, or to switch from Landscape to Portrait layouts as required. Based on previous experience with Atlassian screen layouts, we are…

    • Find Jira Cloud issues with a confluence page linked

      On Jira Cloud - is there any way to find issues linked to confluence pages using the "Existing Confluence Page" or "New Confluence Page" feature? As an admin I'm trying to understand how my team are using the products. Sara asked this question in relation to Jira Server/DC back in 2020, but I think that feature is…

    • Does the JSM project email blocklist prevent user registration from the blocked domains?

      For a JSM project serving external customers, we want a way to block/prevent users from specific domains from registering in the portal. I have read the documentation for JSM email block-lists and this seems to do what we want for email requests: Jira Service Management Cloud ... Manage your Blocklist But there is no…

    • Re: How does Azure DevOps for Jira integration works?

      You should be able to find answers for these kinds of questions via the App Marketplace, reading the App documentation, or by contacting the App vendor directly. Marketplace: Azure Devops for Jira Or are you interested in the experience of others that are using this app?

    • Is there a way to limit the number of issues a scheduled Automation Rule can modify?

      Context My question is in the context of post-migration activities (from Server to Cloud) where bulk edits are required to data in migrated custom fields. Other users might want to do bulk edits for other reasons. In this case we need to update 5k to 6k issues. Approach I know it is possible to do this using bulk edit -…

    • Modified file tree should be expanded by default in commit screen

      We're exploring migration to Git and noticed that the commit screen shows the hierarchy of modified files but doesn't expand the folders. When selecting files or hunks to commit this just adds more clicks - slowing down the process. Is there an option to expand the file tree by default? Don't see any discussion about this…

    • How do you notify customers when fixes are released (or deployed)?

      Background We have been using Jira Software (JSW) to manage customer support requests for many years (before JSD or JSM was available) with a two parallel Jira Projects: * Product Development (Scrum) * Customer Support (Kanban) When a software change is required to resolve/address a customer request, a Dev issue is created…

    • Fullscreen Editing (or Hiding the Issue Detail Sidebar) anyone?

      Context As we prepare to migrate from Jira Server to Cloud, we considering how to make the product work for us. Better Edit UX? One annoyance with Cloud is the small screen areas provided for editing content (primarily description and comment fields). The ones we use every day. Jira Server had the same problem - but…

    • Jira Server vs Jira Cloud - are you migrating?

      We're a small software team that has been using Jira Server for many years. During the last two years we have explored Cloud migration a few times. This year we started migration with the hope of completing this in a couple of months. Server support ends in 2024 We encountered many problems, and after 6 months are closing…

    • Is inserting images in Description and Comment text broken for anyone else?

      We're in Cloud migration testing at the moment, and notice that we cannot insert images into issue description or comment text. Yes new image attachments can be added to the issue, but there doesn't seem to be a way to insert the image (or thumbnail) into a description or comment. We use this feature heavily in Jira Server…

    • Should we use Automation instead of Validation to Migrate Server Workflows to Jira Cloud?

      During migration testing we have found * a number of workflow validations on our server instance that won't migrate to cloud (mostly rules using 3rd party apps). * implementing equivalent workflow validation rules in Jira Cloud is difficult. Our MOVE Yoda suggested we consider implementing more complex logic via Automation…

    • Can Jira Cloud restrict Resolution Types based on Issue Type?

      We currently do this in JIRA server using a 3rd party app. Unfortunately the app is not available for Cloud yet, and is one of our blockers in migration to the cloud. For example; our support project (for a hardware & software product) has issue types "Bug", "Documentation" and "Hardware". * A "Fixed" resolution is…

    • Can users view the configured list of priorities and issue types along with their descriptions?

      For many years JIRA has provided customizable issue priorities. Organisations either use the out-of-the-box options, or tune these to their needs. The list of priorities and their descriptions is accessible by JIRA administrators through the Admin > Issues screen:…

    • Why doesn't the Wiki Renderer style drop-down include a {code} option?

      Not sure if I'm missing something... On our JIRA Software Server (v8.9.1), we're using the Wiki Renderer which supports a bunch of tags in text mode. As described in the built-in documentation: http://my-jira-server/secure/WikiRendererHelpAction.jspa?section=texteffects As developers, we regularly use the {code} markup to…

    • JIRA 8.1 Pie Chart Dashboard Gadget doesn't work with Tempo Account

      We recently upgraded our JIRA Server instance from 7.11 to 8.1. After this we found the Pie Chart Dashboard Gadget no longer works to visualise the Tempo Account (Custom field). Although issues have different values in the Account (custom) field, the Pie Chart shows them as 'None': Using Tempo Timesheets we have a way to…

    • Is there a way to create bookmarks for repos I have on my computer/HDD?

      My team is working on a bunch of repos. If they have a few repos (say 20) already cloned to their work folder, is there a simple & fast way to create bookmarks for these?

    • Are you planning integration with RhodeCode?

      I see SourceTree has a facility to integrate to hosted git/hg repositories through the strangely named "Hosted Repositories" feature, and manage associated accounts with thru the "Hosted Account list". Do you plan to do integration to a local (or cloud) RhodeCode repository server? For a number of genuine reasons we are…

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