Subrata Dass Atlassian Team

Discussions

    • Help shape the future of Data Manager: tell us what's missing (and what you'd build from scratch)

      Hi Community I'm Subrata, a Product Manager on the Jira Service Management Assets team. I work on Data Manager, the part of Assets that brings in, cleans up, matches and combines asset data from all your sources. We're planning what comes next for Data Manager, and we want the people who use it every day to help shape it.…

    • 👀 [EAP] Help us shape JSM Headless: service management where agents already work

      We’re looking for feedback on JSM Headless: a new way for agents to work on Jira Service Management requests from Slack, Teams, Rovo, Claude and other tools—without switching tabs. Interested? Sign up for the EAP: Link Hi everyone, Service work often starts in conversations, but JSM still needs to stay the source of truth.…

    • Help us shape service management where agents already work

      TL;DR: Service work has already moved into Slack, Teams, and AI-assisted conversations. We want to explore how agents can handle requests end to end where they already work, without switching to the JSM agent experience. We are looking for enterprise IT teams and teams in departments such as HR, Finance, Legal, and…

    • Smart Routing EAP 2 for Teams

      Introducing EAP 2 for Smart Routing: Skills, Skill-Based Routing, and Service-Based Smart Routing for Teams. We are expanding Smart Routing as an upgrade to the current Workforce Management routing experience. Today, Workforce Management routing primarily helps route work to the right assignee. With Smart Routing EAP 2,…

    • Set up Multi-space work in seconds with the new Space filter

      Managing work across multiple spaces in Jira Service Management just got much simpler. You can now configure Multi-space work directly from the Multi-space work page using a new Space filter—no JQL required! What’s new On the Multi-space work toolbar, you’ll now see a Space filter that lets you: Quickly include or exclude…

    • 📢 Announcing: ‘Views’ in Jira Service Management is now ‘Multi-space work’

      We’re excited to share an important update to Jira Service Management: the feature previously known as Views is now called Multi-space work. Why the change? As Jira Service Management evolves, we want to make it easier for you to manage work across multiple spaces (formerly known as projects). The new name, Multi-space…

    • Streamline your work across multiple spaces with the new list in Multi-space work

      The new list in Multi-space work in Jira Service Management helps you manage work items across multiple spaces in one place. List is now available alongside board and calendar views, giving you even more ways to visualize and organise your work items. What’s new? 1. Multi-space list view Now, you can see work items from…

    • Unlock deeper insights with more Jira Service Management metrics in the new Dashboards

      Hello Community, We are excited to announce the addition of 10 more Jira Service Management metrics to the new Dashboards in Atlassian Home. These metrics help you visualize and explore your service data on the dashboards. What’s new? 1. Expanded Jira Service Management metrics You’ll now find a wide range of your Jira…

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