Subrata Dass

Thanks Dirk - Really excited to Meet you

in Help shape the future of Data Manager: tell us what's missing (and what you'd build from scratch) Comment by Subrata Dass October 26

JSM Headless will work on any Surface that supports MCP … at present it is more for Service Agents who want to solve a problem without leaving the surface they are working on eg Slack

in 👀 [EAP] Help us shape JSM Headless: service management where agents already work Comment by Subrata Dass October 13

@Rabbit Stoddard looking forward to hearing more on the complex routing needs . At present we are keeping Operations and Service Management Schedules separate

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass September 2

We are still recruiting Early Access champions for this program

in Help us shape service management where agents already work Comment by Subrata Dass August 12

The AMA Starts tomorrow ... excited to meet you all

in Smart Routing EAP 2 for Teams Comment by Subrata Dass July 22

AMA Starts in 4 days ..... Hope you all have registered

in Smart Routing EAP 2 for Teams Comment by Subrata Dass July 20

Reminder - This is happening next week

in Smart Routing EAP 2 for Teams Comment by Subrata Dass July 17

@Wurm Peter Availability must be located in user profile and be toggled directly in the top right of every screen. - This is already there in WFM as long as you are part of a team which is connected to a Space which has WFM enabled

in Workforce Management in JSM: New Features Rolling Out Now! Comment by Subrata Dass July 16

We are hosting an AMA next week on Skill Based and Service Based Routing - Please register here - https://atlassian.zoom.us/webinar/register/9317839149695/WN_9_ccjM61TISi3NodA60epA

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass July 15

@Andy Bassett this is exactly what the Skills Schema does . However its not managed through assets , but has its own schema .

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass July 15

Hey @Rahul Kumar , thanks for the feedback . If you would like to provide additional feedback , please book a chat . Can you explain a bit more on the Faster navigation between schedules and task . We are working on notifications for Schedules and it should be live soon

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass July 13

Hey community, Whether you absolutely love it, have a few feature requests, or just want to talk about your daily workflow, we want to hear about your experience using Workforce Management (WFM). To make sharing your thoughts as easy as possible, we’re opening up 1-on-1 feedback sessions. This is your chance to chat…

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass July 9

@liam_incutto Thanks for your comments . We hear you . We are bringing in a feature to enable / Disable Auto Status Changes . However I have a question about the second part - Shifts and Status are not linked to each other . Changing of Status should not end shift . Can you validate that bit .

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass July 9

@Rune Rasmussen thanks for the query on RBAC ..... Its on our Radar ....

in Workforce Management in JSM: New Features Rolling Out Now! Comment by Subrata Dass July 1

@Rune Rasmussen , yes Schedules must have an end date . You can extend it to long enough though . A never ending schedule unfortunately is not feasible . To see teams or add them to workscope you can use the onboarding feature - or link any teams to the project For teams control you can use the new type admins feature that…

in Workforce Management in JSM is Now Generally Available! Comment by Subrata Dass June 18

@Michael Zhu Will take a look into this

in Set up Multi-space work in seconds with the new Space filter Comment by Subrata Dass April 14

Hi @Claude Eller we will look into this

in Set up Multi-space work in seconds with the new Space filter Comment by Subrata Dass March 24

You can actually configure the view and save it . But its not personalizable at present

in 📢 Announcing: ‘Views’ in Jira Service Management is now ‘Multi-space work’ Comment by Subrata Dass February 11

Are you looking for something like this

in 📢 Announcing: ‘Views’ in Jira Service Management is now ‘Multi-space work’ Comment by Subrata Dass February 5

@Dave Mathijs * Why is multi-space work (like boards) still linked to a Location of 1 space? * Ideally where would you like the location of Multi Space Work to be * How should users know to find the multi-space work in THAT particular space when it contains a filter of multiple spaces?* To begin with it has default filter…

in Streamline your work across multiple spaces with the new list in Multi-space work Comment by Subrata Dass January 21

@Andreas Voigtcould you share a bit more detail on this? We haven’t disabled Views — they continue to work exactly as they did before. The only change is that you can now expand the filter to include multiple spaces instead of just a single one in the same view. That’s the full extent of the change. Can you let me know if…

in 📢 Announcing: ‘Views’ in Jira Service Management is now ‘Multi-space work’ Comment by Subrata Dass January 8

The feature with the underlying functionality of Multi Space Work has been Live for a while now . If you go to the List View you should be able to see Multi Space Work Items . Its only the renaming that is being done now .

in 📢 Announcing: ‘Views’ in Jira Service Management is now ‘Multi-space work’ Comment by Subrata Dass December 2025

Subrata Dass Atlassian Team

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