Matthew Joslin_AppFox_ Insider

If you administer a cloud instance, you've probably seen the notices by now: from 17 August 2026, Atlassian is changing how it uses customer metadata and in-app data to improve its apps and AI experiences across all customers. The settings began rolling out in April and were fully available from 19 May, which means the…

UPDATE: The information on this page refers to changes implemented in February of 2026. These changes are being followed by a wider set of restrictions in September of 2026. For more information on these, read more in our follow-up community article here. Atlassian has announced new Jira Cloud data limits starting in…

The first wave of Jira Cloud data limits landed in March - 700 fields and 150 work types per space. Now a second wave is coming in September, and this time it covers workflows, statuses, priorities, and more. The catch: these items are harder to "just check" than a custom field. They're wired into JQL filters, automations,…

Working at AppFox, a good part of what we do is helping teams get their Atlassian instances into a state where all users can be trusted with them, and that includes the implementation of AI (we didn't win Finalist at the Team 26 AI Innovator awards for nothing!). As such, we look at a lot of instances, and the same age-old…

There are a few sticky situations that come up more often than you'd think: your legal team needs external counsel to review a policy page before it goes live. An ISO audit is approaching and you need an external auditor to formally acknowledge a compliance document. A contractor contributing to a project needs to sign off…

If you manage an ISMS, the awkward truth about Confluence is this: it's where your policies, SOPs and audit evidence live, and also the thing your auditor pokes at hardest. Confluence is great for writing knowledge down. Proving that knowledge is classified, access-controlled, approved, reviewed on schedule, and backed by…

The biggest talking point out of Team '26 was autonomous execution. With Rovo’s new Max Mode, AI agents can now execute multi-step action plans across your apps, like building Jira epics and drafting Confluence pages. But there’s a catch: Rovo relies entirely on your Teamwork Graph. If your company context is cluttered,…

 Many organizations view data governance as a massive chore that slows down collaboration. Rovo is a brilliant tool in helping particularly enterprise level users to break down some of these barriers and allow you to concentrate on the real work, not the donkey work. But as teams adopt AI tools like Rovo, skipping…

With Rovo and its autonomous execution capabilities taking center stage, the priority for Confluence Admins has shifted. Rovo is an active participant in our workflows, meaning it is searching, synthesizing, and acting on our company context in real time. However, as we will explore in our upcoming live technical deep-dive…

Historically, managing compliance in Confluence has been a manual process, relying on a mix of page labels, user training, and a bit of luck. But as we move to the Cloud and start adopting AI tools like Atlassian Rovo, that "best-effort" approach doesn't scale anymore, and introduces new benefits and challenges. With the…

If you’re using Confluence as your primary knowledge base or for ISO 27001 / GDPR documentation, you’ve likely run into a common frustration. Most teams we speak with don't actually have a documentation problem. Their policies are written, their pages are structured, and the content is there. Instead, they have a process…

Confluence automation, whether it’s native or via apps, is powerful. However, for many teams, the challenge isn’t what it can do - it’s how easy it is to actually put it in place. In practice, setting up workflows often depends on: * having access to a Confluence admin * finding time in an already stretched team * or…

Jira maintenance is entering a new phase. Whether it’s work items, automations, or configurations, the barrier to making changes is lower, and as a result, Jira instances are evolving faster than ever before. That comes with a trade-off - the faster Jira changes, the faster complexity builds up. In other words, whilst AI…

One thing we spend a lot of time thinking about with Jira admin work is how hard it is to answer the simple question of "Are we actually making any difference?" Most teams we speak to are doing some version of: running audits or health checks cleaning up fields, projects, workflows fixing issues as they come up However,…

Does Confluence have version control? Yes! But for many teams, native Confluence versioning doesn’t go far enough. While Confluence tracks page history automatically, it doesn’t always provide the same level of structured version management, like distinguishing between draft, approved, or officially released content,…

Supporting Jira Governance in Government & Regulated Environments Teams operating in the public sector and other highly regulated environments often need stronger visibility, governance, and operational oversight across their Atlassian tools. That’s why we’re excited to share that robust and comprehensive Jira…

 With AI-powered drafting tools becoming part of everyday workflows, turning a rough idea into a structured page now takes seconds instead of hours. Marketing briefs, HR policies, project proposals, the blank page is no longer the barrier it once was. But when creation gets easier, the bottleneck usually moves somewhere…

If you’re working in the public sector (or with public sector customers), accessibility isn’t optional. WCAG standards from the World Wide Web Consortium underpin many government accessibility regulations, and that includes requirements like: * Alt text for meaningful images * Text alternatives for diagrams and charts *…

AI-powered creation. Smarter navigation. More intuitive collaboration tools. The direction is clear: powerful capabilities, without the steep learning curve. But historically, workflow automation hasn’t always felt that way. How do you automate key actions like the review process, and create workflows without code? That’s…

With Atlassian’s Data Center sunset now firmly on the horizon, many teams are facing the same challenge. How do you move to Cloud without taking years of legacy complexity with you? A Jira Cloud migration isn’t just a technical switch - it’s a chance to simplify, modernise, and leave behind unused fields, outdated schemes,…

If you find yourself spending most of your days in Confluence, there's a question it's worth asking yourself: Are your Confluence pages working for you, or are you working for them? Managing processes in Confluence often sounds simple, until you’re chasing page owners, handling approvals by email, or preparing for an…

“How healthy is our Jira right now?” As teams head into a new year of planning, delivery, and scaling, many Jira admins and platform owners are also asking this important question. Optimizer for Jira helps Jira admins, PMOs, and technical teams keep Jira performant, scalable, and easier for all users to interact with by: *…

If you’re anything like us at AppFox, with multiple Confluence spaces and pages in the thousands, you’ll constantly be on the look out for neat ways to manage your content more compliantly and effectively. Today, we have not one, but five, clever tricks we've found to help automate compliance processes and requirements,…

AIMS and why we should care AI is dominating the conversation when it comes to the ways we live our lives inside and outside of work. That’s the obvious backdrop to ISO/IEC 42001, the new standard providing a roadmap for AI-management systems (AIMS) as well as helping manage AI protocol and adoption in ways that are safe,…