MadelineBarr Specialist

Discussions

    • Next Server LTS Release of Jira after 8.20?

      We're on Jira Server version 8.13 (EOL 8 October, 2022) and we'll need to upgrade soon. I'm trying to decide if we should upgrade now to Jira Server LTS version 8.20 or wait until October/November when there could be another LTS release. We are also planning on migrating to the cloud and we could be pretty busy in Oct/Nov…

    • Can Customers see labels on a ticket in emails?

      One of our users (agents) asked if customers can see the labels on their ticket in the emails. I think they don't want to customer to see them. I'm assuming the answer is 'no, the customer doesn't see them' for the following reasons: * I don't believe the labels are displayed on the customer portal so I would this the…

    • New Draw.io diagram randomly displayed on Confluence page, not where the cursor is.

      We are using Confluence Server 6.15.7 with the Draw.io Confluence Plugin (App) 8.4.0 Sometimes when a new Draw.io diagram in inserted into a confluence page, the diagram doesn't appear where the cursor is but is inserted randomly on the page. The diagram then has to be moved to the intended spot. This is particularly…

    • Building a knowledge base: What are the best practices for Confluence Customer KB?

      We have Confluence server and JIRA Service Desk. The Service Desk team has been building a KB for themselves for IT support. We would like to build an IT support KB for the public using Confluence to link to JIRA SD. I'm looking for ideas and best practises. * Do you keep your public KB and tech support KB as separate…

    • A Love of All Shapes and Sizes - draw.io Diagrams for Confluence

      The Confluence apps/plugins I love the most are the ones my users find the most valuable. My most recent love is the draw.io Diagrams for Confluence app. Draw.io is a diagramming editor tool, similar to MS Visio, offering a large number of pre-built shapes which provides an endless variety of possibilities. BYOS – Bring…

    • Can I change the CAPTCHA word library?

      How does Confluence Server select the words for CAPTCHA? We have had a couple interesting or questionable words appear in the CAPTCHA. Some users were concerned (thought we were hacked) and some were even a little offended. Are these words in a library somewhere or is it two parts of words randomly put together that just…

    • Trello Server

      From what I read, it looks like Trello is not available on-prem. Is it correct to assume that hosting your own Trello server is not an option? Are there any plans to make Trello available on-prem? Thanks

    • JIRA Service Desk and/or Confluence Knowledge Base Examples

      Hi Everyone, We are going to be creating a Confluence KB and integrate it with our JIRA SD. We have both products on-prem. I am looking for examples of these products in action. I'm interested in how you have your SD is setup from a client perspective and also how your KB articles are formatted and delivered. Do you make…

    • Client Information Gathering

      I’m looking for information on how you get user information/accounts into JIRA Service Desk. * Are you using self-hosted or cloud? * Do you load user/client information from an ERP system to JIRA Service Desk and, if so, how? * What information do you gather about your clients? (e.g. Name, E-mail,…) Feel free to answer any…

    • Can't subscribe to Team Calendar from OWA

      Hello all, To start off, here's what I am working with. Environment * Confluence on prem 6.2.4 * Team Calendar 5.3.20 * No Anonymous access * Microsoft Exchange Server 2010 * LDAP Authentication What works Using Outlook 2010 on my desktop and I am able to subscribe to a Team Calendar on Confluence. The Problem In the…

    • How can I find all answers for a specific topic?

      I would like to easily filter out all the answers to questions, during a specific time frame on a specific topic in Questions for Confluence. I am able to filter out answers within a specific time frame using the full search but I can't see to pull them out by topic. Doesn't work like labels. Is there an efficient way of…

    • Questions for Confluence Plugin: a few questions? Topics, experts and closing

      Hi, We are evaluating the Questions for Confluence plugin on our hosted Confluence server. Questions for Confluence support: server vs plugin First, I'm finding it difficult to find answers because I have to sift through people's questions for Confluence (the server) to find answers about the plugin. There's people's…

    • Confluence Attachment Management - Document Management System Solution?

      We’re looking for a solution to manage and/or monitor attachments better in Confluence. We are educating users when to use attachments vs. when to create a page, but we also need a tool. We would like to: * Give the users the proper tools for attachment, like a DMS. * Manage the attachment space, like invoke quotas on…

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