Rebekka Heilmann (viadee) Community Champion

I am trying to figure out how to set the narrow layout as a default. I know of various settings but none seem to do the trick consistently. I know that there is a global Confluence setting for this and it's already set to narrow on our site. Then there is a setting per User which I've also set to narrow (or rather disabled…

If you follow Rovo updates, you may have noticed a pattern: many customer questions and JAC requests are about the same thing — how Rovo should work when an Organization has more than one Atlassian Site. Recent release notes answer parts of that, but the language is not always easy to line up. Some updates talk about…

Of couse you do! It's hexagon, combines all the Atlassian primary colors and if you had to draw it from memory you'd certainly mess it up. But read again. This is the Rovo Logo. I was asking about the Rovo icon… I've come to the realization - and maybe you have too - that finding triggers for Rovo in the UI is not straight…

The old forum told people that they needed to join the group in order to comment posts and articles. Now, they don't see anything. My colleague asked whether commenting was tied to a permission but they simply weren't in the group.

Some time has passed since Part 1, 2 and 3 of this series. That also means that Service Accounts that were created a while ago may run into token expiration sooner rather than later. Thankfully, Atlassian has provided new tools that make managing Service Accounts a lot easier on a larger scale, so let's jump right into it.…

If you add Rovo to the blocklist for an Atlassian app, it is easy to assume that Rovo can no longer access data from that app. That is not what happens. Blocking Rovo for an app removes Rovo user interface elements in that specific app, but it does not remove the app’s data from the Teamwork Graph. The Teamwork Graph is…

Watching the Rovo Q&As I've noticed a rise in questions on how to disable Rovo. Some are arguing, that Rovo is so good that it shouldn't be disabled. However, from a Governance point of view, I get why companies are careful and want the Rollout to be more controlled. So. TL;DR: You can't deactivate Rovo. But there are…

After understanding Service Accounts , we need to set them up. Thanks again to @Darryl Lee for the review and contribution! Before we go crazy with the account creation though, there are a few things that we should consider. For one, Account creation and setup needs Organization Administration privileges. As a regular…

The (fairly new) Service accounts are non‑human Atlassian accounts you can use for scripts, integrations, and automations. BUT: they are not so simple as they sound like. As an Org Admin, I keep being asked the same questions over and over. So I decided to put together a Q1/2026 guide (things are changing…

Part 3: Atlassian Service Accounts in Practice Now that we’ve set up our Service Account, we need to understand how to use it. As we identified in Part 1 of the series, Service Accounts sole purpose (for now) is to be used for API calls. To help you get started, I’ve collected common pitfalls and errors, that I’ve…

Does the Data Center license need to be active for the Jira/Confluence Data Center Rovo connectors to work? For companies who don't want to migrate their legacy data to Cloud, this could be an ideal setup: While the DC instance remains available in Read Only mode (no active DC license), the Data is accessible via Rovo.…

I am setting Issue Properties through Jira Automation and want to query these properties through JQL. What is the correct syntax for that? I've tried issue.property[testprop] is not empty issue.property[testprop].value is not empty and it's not working. I have a few ideas of why that is: * This question from 2018 suggests…

… better than a regular Web search … faster than my Atlassian Admin … even if I don’t know the correct terminology Since I’ve rolled out Rovo in multiple Organizations, I’ve seen repeating patterns like: “I’ve asked Rovo about my Permission problem but it couldn’t help me.”“Rovo said I should click here, but this button…

You didn’t have a chance to attend TEAM ‘26 and do not want to scour each session from the On Demand Library? I did, so you don’t have to! I went through each session and tried to find the feature level announcements that you can’t find in any of the major announcement blog posts. I am focusing on Rovo. I know, virtually…

Hi everyone, we were testing out Atlassian Goals (part of the Platform Apps) and noticed that Goal Updates take forever to show up for other people in the status update overview. Also: If I create a View, nobody else will see that. Anyone else seeing that problem?

Today we did some maintanance on our Jira Site and noticed something weird: A regular user added new Statuses * No user (apart from Jira Admins) has the Edit Workflow permission * The user is only Space Admin and has never been Jira Admin * The Workflow is a Simplified Workflow My theory: The "Edit Workflow" Permission has…

In the past couple of weeks, I held a webinar on Rovo Governance, did a panel on the future of Service management, written tons of User documentation and had multiple calls on "how do I do this in...". I only created one Jira space. The reason for that is not because I am a consultant. No. It's because our role as Admins…

I just found out that watching a work item changes the "last updated" date without updating the history. I find that very odd, as you cannot reconstruct what triggered the Update in the work item. Has that always been the behaviour in Jira Cloud? If so... WHY?! I double checked DC: watching is a seperate action that…

The web search button has been available to us for a while now, but I still can't figure out if/how it works. Does is actually search the web? Does it only search connected websites (through Rovo connectors)? Tried different prompts but not got a good answer nor a Web page as source once. Also, couldn't find any info on it…

Hi y'all, I need to add user groups to products (license the users) WITHOUT having the system send them an email. I made the mistake once and won't do it again. It's very annoying that I can't seem to disable that invitation email? Do users also get an invite if I only add the group as Customers to my JSM? Also on a side…

I made an interesting discovery playing around with Rovo now that we finally have it on our productive site as well. I simply asked "Show me all my open issues", feeling like that would be something a lot of users may ask for. Looks fine, you say? Look a little closer. Yep, that's right. Rovo shows me all my issues (so far…

I have stumbled across the "Announcement" feature on the Confluence home page. Currently there is only one message (that we configured through the System Template). I am wondering how we could possibly add more announcements to the users feed... I couldn't find any info whatsoever. My only guess is, that the text from…

Hi everyone, I am desperately looking for ressources that help me build a documentation on the differences between the Legacy & the Cloud Editor - but really, DC & Cloud. We are migrating and are struggling to find things that consider recent Navigation changes & also differences comprehensible for each user. The only…

With the new Conditions directly in the Automation trigger I would have expected that the Rule is not triggered at all if the condition fails. However we cannot see any difference in the Audit log between conditions in the trigger and conditions as first components. Both show "no actions performed" if the condition isn't…

Hi y'all, I am currently trying to figure out workarounds for a requirement that would need an Approval Step in JSM that has one specific person + any person out of a specific group as an approver. I am aware, that I can normally only pick approvers from either the group field OR the user field. Configuring two steps would…

Generally I am not a Shortcut-Person. I navigate mostly using my cursor and can’t seem to remember most shortcuts even if they were of use to me a frequently. There are however a few shortcuts that I use ALL the time. / for inserting Macros Rather than clicking the + and adding macros from the Toolbar, I only type / to…