nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Does Rovo need Jira Admin training?

Rebekka Heilmann (viadee)

I made an interesting discovery playing around with Rovo now that we finally have it on our productive site as well.

I simply asked "Show me all my open issues", feeling like that would be something a lot of users may ask for.

Screenshot 2025-06-17 081136.png

Looks fine, you say? Look a little closer.

Yep, that's right. Rovo shows me all my issues (so far so good) that are not in the Status "Closed". Insert Alarm sound here.

One of the first things you learn as a Jira Admin is, that you should never query statuses but always the resolution, just like the standard filter "My open issues" does as well. Now, of course I could ask Rovo for my *unresolved* issues. But what user would do that?

So my question is: Does Rovo need to study some of the Atlassian University courses?

Accepted answers

Jack Brickey

Ha! Indeed it seems so. I guess normal language only goes so far. ;-)

Dr Valeri Colon (Connect Centric)

Great catch @Rebekka Heilmann _viadee_! You’re right—using status != Closed instead of resolution = Unresolved (or statusCategory != Done) can lead to misleading results. This is a great example of why humans as reviewers are essential in AI workflows.

It’s not quite ready for Atlassian Learning, at 1 years old Rovo is still in diapers 😄, but giving feedback via thumbs-down helps it improve. And @Jack Brickey solid tip on statusCategory != Done—super useful when Resolution isn’t set!

All comments

Jack Brickey

Ha! Indeed it seems so. I guess normal language only goes so far. ;-)

Jack Brickey

BTW, rather than Resolution I often use "statuscategory != done" since sometimes projects don't set the Resolution. :-(

Dr Valeri Colon (Connect Centric)

@Jack Brickey in da' house. Now you gotta stay awhile.

Rebekka Heilmann (viadee)

@Jack Brickey I regularly check for unresolved issues and fix their Workflows and set Resolutions.

Some of my customers have really funky workflows where issues are in a done status WAY before they are actually resolved. Certainly not my doing

Rebekka Heilmann (viadee)

Update: Recent tests resulted more or less consistently in

statusCategory != Done

which is progress.

Ignacio Vera

Yes, for sure it varies. I asked for a release notes for certain version and the first JQL was all open tickets and after statusCategory != Done

It's also really hard for jira admins being double checking if Rovo got the right data or not

Rebekka Heilmann (viadee)

I feel like it got way more consistent though and much improved overall. Most JQLs I had generated by asking questions did give reasonable results