Nikola Perisic Community Champion

Discussions

    • AI for Automation creation

      This feature would be similar to the one that we have for the JQL issue search, but instead it would ask the user what automation rule needs to be created where the user is asked to write their request as detailed as possible. Sounds like a good way to leverage AI, plus it would be less time consuming for the admins to…

    • Is anyone else having trouble uploading a header image on the page?

      Hey all! Do you have this issue as well? When you upload a header image it keeps spinning and you don't know if it has uploaded unless you hit the refresh button. By digging in the console, there is 409 conflict status code that is refering to the API?

    • How to set Jira home for Data Center for Mac users

      We've all been here. We downloaded the Jira data center to start learning and we navigate to the localhost:8080 - since Jira uses the port 8080 for accessing your data center instance, there is an error that is stating that you need to set up your Jira home. Fortunately, there is a solution for this (this is much easier…

    • ServiceNow integration with Jira using Webhooks and API

      Hello all, We are in the process of integrating the ServiceNow with Jira and we would like to do this with the webhooks. The main goal is that when the incident is raised from ServiceNow to also be raised in Jira where it also copies all of the comments from ServiceNow to Jira. How we can achieve this, I saw the…

    • What happened to Notification Helper?

      Does anyone have more info about this. Since the latest update with the notifications, Notification Helper is totally gone. Maybe I have missed the docs.

    • Automation rule possibilitiy

      Hello, Can the automation rule be created for this scenario: Customer 1 raises a ticket, but gets sick so their work gets shifted to their colleague 2. That colleague 2 answers to an email with the ticket key in the mail’s subject. Now, we would like that in a case like this, colleague 2 automatically gets added as a…

    • Request participants not added when user gets CC'ed in the email

      Hello community! Not sure what happened, but it seems that after the new update for adding up to 10 email addresses for a JSM project. We have one custom email address that has been set to reply to address. Before, this worked fine. Now, when a user raises a request via email and adds another user as CC, they do not get…

    • Component id is not valid

      Hi community. Here's the situation: I have created an automation to clone the issue from a service management project. This automation also copies the Priority, Repository (custom field), Attachment and Components from service management to software project. Service management project contains the components, where the…

    • Read the values from a custom field

      Hi community! Recently, I've started to explore scriptrunner for DC and I am wondering how to read the values of a custom field. Here's the code: import com.atlassian.jira.issue.Issue; import com.atlassian.jira.issue.IssueManager; import com.atlassian.jira.issue.MutableIssue; import…

    • Add a request participant from the Watcher/CC field from customer portal

      Hey all! I am creating an automation rule in the JSM project and here is my goal: Whenever a customer raises a request and they add someone to the Watcher/CC field, they need to be added as a request participant automatically. When I test this and indeed add myself to the Watcher/CC field on the customer side, the request…

    • Customer cannot add other customers with "Shared with" option

      Hello community! I've been trying to solve this issue. When a customer has raised a request via portal and when they want to share with others they simply can't. They start to type the name of the team member, but nothing comes up. I've tried with my account which has the Service Desk Team role and works perfectly fine.…

    • Bulk revoke the licenses if users are not active for a long period of time

      From the Jira admin perspective this feature would benefit us, since it would save a lot of time of manual work revoking the licenses. Imagine having 50 licenses that you need to revoke. User Story: As a Jira admin, I want to bulk revoke the user licenses if they weren't active for a long time, so that I can save time…

    • What features would you add to Confluence?

      Hello everyone! Just being curious on what features would you add in order to make Confluence more awesome? This feature could be for any user: regular user, admins, project managers, scrum masters, product owners...the list goes on, and you get the idea. Looking forward to hear from you all.

    • When user is deactivated automatically remove them from the project

      User Story: As an admin, I want to deactivate a user, so when the changes have been made, they are removed from the project/s. Scenario: Imagine having 100+ users deactivated and they are being shown on the projects and you do not know which ones. This is frustrating for us admins.

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