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Request participants not added when user gets CC'ed in the email

Nikola Perisic

Hello community!

Not sure what happened, but it seems that after the new update for adding up to 10 email addresses for a JSM project. We have one custom email address that has been set to reply to address.

Before, this worked fine. Now, when a user raises a request via email and adds another user as CC, they do not get added as request participants anymore. Can you help?

Accepted answers

Dan Breyen

Hi @Nikola Perisic I found this issue on Atlassian's Jira site. It sounds like what you're looking for.

If it is, feel free to vote for and watch it for updates.

All comments

Dan Breyen

Hi @Nikola Perisic I found this issue on Atlassian's Jira site. It sounds like what you're looking for.

If it is, feel free to vote for and watch it for updates.

Nikola Perisic

hI @Dan Breyen

Thanks, this is more geared towards the official email domains for example outlook or gmail ones. For outlook it didn't want to add request participants at all (for a whole day), for gmail it did it right away. I have the second option selected which allows cc'ed users to be added as request participants.

I will use this ticket as the reference for the customers.

Nikola Perisic

Does this mean that outlook and gmail would be added as domains as well? This is creating a security concern though.

Nikola Perisic

The workaround by Atlassian was proposed:

In user access settings (admin.atlassian.com), select Any domain
Locate the JSM product
For a role, choose None

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