ServiceNow integration with Jira using Webhooks and API

Nikola Perisic

Hello all,

We are in the process of integrating the ServiceNow with Jira and we would like to do this with the webhooks. The main goal is that when the incident is raised from ServiceNow to also be raised in Jira where it also copies all of the comments from ServiceNow to Jira.

How we can achieve this, I saw the documentation for both Jira and ServiceNow, but this really didn't work for us.

Can you help?

Thanks!

Bobby Bailey

Hi @Nikola Perisic , 

If you are looking for an additional tool that can help you achieve this, you can use ScriptRunner Connect. 

SRC has Managed Connections and Managed APIs for both Jira and ServiceNow, as well as Event Listeners. This makes it simple to listen for an event from ServiceNow, and write a script that sends the event data to Jira. 

We also have a template (with all of the scripts and configuration done, you only need follow the readme) that creates a two way sync between ServiceNow and Jira. 

So, if you just want to achieve your initial goal of raising a corresponding ticket in Jira for a ServiceNow incident, you would just create a workspace, create an Event Listener for ServiceNow and follow the setup instructions. Then in your script would just look like this:

    const createResponse = await JiraCloud.Issue.createIssue({
        body:{
            fields:{
                issuetype:{
                    name: "Story"
                },
                project:{
                    key: "WEB"
                },
                summary: /*Servicenow payload data*/
            }
        }
    })

 

Or if that is just the first step and you are looking to move towards a full integration, you can start with the template. 

You can get started with ScriptRunner Connect for free today by creating an account here.

Does this help? Let me know if you have any questions!

Kind regards, 

Bobby