Gary Spross Community Champion

"Blocks" and "is blocked by" are two of the most useful link types in Jira — used well, they let you model real dependencies between work items. They also share one big flaw: they're invisible until you're already looking at the item. Nothing shows up on a board, backlog, or filter to say "this can't move forward yet" or…

For license auditing, we export a users report and check the "Last Accessed" date. Any accounts that haven't accessed a particular app they're licensed to are up for revocation of that license. With the migration of Opsgenie into JSM (as Operations), users who were previously only licensed to Opsgenie are now licensed to…

We're currently evaluating Mantra (by Seibert - appanvil) as part of a Confluence-based intranet replacement project, and we've run into what appears to be a significant gap in the product that I'm curious if others have experienced. The issue: Mantra's People Directory does not filter out deactivated Atlassian accounts.…

Within the Opsgenie app, there was the ability to call or email a user directly from within the app. * View user directory and user details on an Android * View user directory and user details on an iPhone I'm unable to locate this ability within the Jira app. Does it exist within the Jira app? If not, are there plans to…

I want to be able to programmatically add/remove users from the Global Operations Admin role. This role is set via the Operations -> Settings -> Role assignment screen. There isn't a group association like there is for other admin roles (Jira admin, Confluence admin, org admin, etc.) Is there an API call that I can use to…

I want to be able to programmatically add/remove users from the Global Operations Admin role. Is there an API call that I can use to add/remove users from the Operations Global Admin role for JSM Operations? I looked through the API documentation for JSM Operations, but nothing for setting a system role. There's only a…

We are in the process of performing our migration from Opsgenie to JSM Operations. With the migration, Opsgenie teams become Atlassian teams. That's great. Love the consistency of using the same team type throughout all of the apps. The problem however, is the level to which team management is restricted. According to this…

The Assignee field exists within the view that I have selected within the "Create ideas" section of my project settings, however that field does not appear on the create dialog screen. No "Assignee" field on the create dialog: "Assignee" field exists within the view: The "All ideas" view is selected in the "Create ideas"…

With the Team field now being a bit more complete within Jira (https://community.atlassian.com/t5/Jira-discussions/Atlassian-teams-are-coming-to-Jira-Software/td-p/2282350)., when a "Team" is set within the Team field on a ticket, is there a way to notify the "Team"? I just tried and no notification goes out. I checked in…

I'm utilizing the Cards macro with the "Card type set to "Dynamic". Sometimes, when the page loads, it will show 3 blank cards, indicating "Nothing here yet. Check back soon.", and other times it will load cards, but the spacing within the cards is wonky. The configuration of the macro has a single filter on labels: I…

I saw that an importer for Miro is now available. Are there any plans for a Lucidchart importer?

The "Add override" button is only accessible from the "On-call schedules" screen within the Jira admin settings. When viewing the main "On-call schedules" screen, the "Add override" button is not present. The documentation indicates that "Both users and admins have the ability to create schedule overrides", so why is the…

Is a JPD license required to be able to link a Jira ticket to an Idea from the Jira ticket (not from the Idea)? I assumed a JPD license wouldn't be necessary for this action, otherwise, why allow linking to Ideas from the delivery tickets? A Jira licensed user within a Jira project sees this option and can view an Idea, so…

I'm using the Search for filters API call to get a list of all filters within my instance so I can determine which ones are unused and therefore can be deleted. The datapoint "approximateLastUsed" is provided. How accurate do we really think this datapoint is? Accurate enough to use as the deciding factor on if a filter…

I created a custom field using the "Days since last comment" field type. Before even applying it to any screens, I noticed that it's populated for all work items within the instance (which is great!). I then attempted to apply it to the view screen for a particular issue type and it doesn't appear. It seems like the only…

I created an automation rule to trigger based on a user being added to a group, but the automation rule doesn't trigger when a user is added to that group. I can't figure out why the rule isn't triggering. Does this trigger not work or is there something I'm potentially doing incorrectly?

When viewing API tokens from within an individual users profile, the data point "Last accessed" is provided: When viewing API tokens from the admin console, the data point "Last used" is provided: As you can see in the screen captures above, the values are different. The user profile would lead me to believe the API token…

Can anyone share any videos or documentation of people detailing their use cases for Atlas (aka Platform Experiences)? We're trying to decide if we should change processes and start utilizing Atlas, but, playing around with it, we aren't seeing it as something that will be useful/helpful. It's been difficult to understand…

I'm probably overlooking it, but where is the option to view archived issues within a project via the new navigation? I looked all over and eventually reverted to the old navigation UI in order to access this view. In the old nav UI, "Archived Issues" was located at the bottom of the left nav area when viewing a project.

We are looking for a method to allow our users to ask questions within a Slack channel and have them answered via AI. The Assist app appears to provide that ability via an AI agent connected to the associated JSM project. The issue I'm running into is that I would like to see the AI agent provide responses more closely…

We have a Confluence Cloud instance that has been in use for at least 6 years. There are tons of Spaces and Pages. We want to "clean" it up and reduce outdated, inactive, unnecessary clutter. We are finding this EXTREMLEY difficult for many reasons such as: * The "last viewed" Page attribute only goes back 1 year* Anything…

Is there a way to write a JQL statement that would return all linked delivery tickets from within a JPD project? Example: Return all Epics tied to Initiatives linked within JPD project X. If that's to much, what about: Return all delivery tickets linked within JPD project X.

JPD projects are built on the Team-managed project style template. As far as I know, there aren't plans for having Company-managed JPD projects (unfortunately). This being the case, permissions for JPD projects are built into the individual projects, so why do the Permission schemes contain an "Other Permissions" section…

Is there a way to configure the quarters present within the "Target date" field in Atlas? The fiscal year for our company runs Feb - Jan. I have the Financial Year updated accordingly for Plans, but Atlas appears to be using some other configuration for setting the quarters it shows.

How do you mention a user within the comment component of a Confluence automation rule? I found the following post, but adding [~accountId:user id] doesn't work. The comment writes it out literally instead of interpreting it as an @ mention. Here's the comment component with the contents I've added to try to get an @…

The Delivery status field shows the value of "Done" for 1 idea, but the To Do, In Progress, & Done bubbles for another. I have an instance where 2 ideas have all delivery tickets closed out and 1 idea shows a Delivery status of "Done", the other shows the 3 bubbles with the "Done" bubble containing the total number of…

When is this new navigation UI planned on being rolled out? I know Atlassian isn't keen on giving exact dates, but are we talking a month, 6 months, a year? I'm planning to utilize the chrome extension to get acquainted with the look and feel of the new UI so I can be ready for the inevitable avalanche of questions from my…

I am looking for a way to be able to automatically submit a form based on the transition of a ticket. I would like to avoid the service desk agents having to remember to close out the form. I want to keep the form open for edits while the ticket is in the previous status. My plan was to utilize automation to do this…

I would like to provide a way for our users to be able to see what automation rules exist within our instance. This would help avoid duplication of rules and allow useful rules that maybe someone isn't aware of to be considered for enablement within additional projects/areas. My initial thought was to manually create a…

With the inclusion of the global fields feature for JPD, we can utilize supported Jira custom fields within JPD projects now. YAY! However, I'm curious if it is on the roadmap to allow for adding contexts for JPD projects. I checked and JPD projects don't appear in the applicable projects select list when setting up a…