Discussions
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Oh, Ms Smith left the company last month, didn't you know?
Have you ever experienced frustrating information delay between teams when it comes to on and offboarding of employees or contractors? Effective collaboration between managers, IT Operations and People Operations, aka HR, is key for safe and smooth People Operation processes. In this article we explore the HR templates in…
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Jira SM for Quality control
This spring I worked with the Quality department of a large logistics company helping them use Jira Service Management to support some of their quality processes so I thought I might share a bit of what we did and what configuration items we utilised. I find that assignments Beyond IT are always very rewarding and a true…
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Offboarding request with Jira Service Management Premium
A little while ago I wrote an article about using Assets for employee information and using automations to streamline the input form and the work around an offboarding. Here is the loom for it!
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Using the location of a Jira user
In numerous use cases in Jira the Location of a user can be of good use, like when: * Employees requesting tangibles like routers, laptops, accessories * Delivering books, flowers, office supplies * Automatically tag the Jira issue with office, city, country of the reporters to produce reports on these parameters and…
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Improve Order requests with assets and automations
In this article I’d like to show you how you can work with Assets and Automations to further enhance the experience of the case “Order a new device“ by: * Offer a pick list of devices instead of a text field * Automatically fetch and assign the manager as approver of the request The steps below can be used for other cases…
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How to use Assets and Jira SM for use case Reporting broken hardware
In this article I’d like to show you how you can use Assets to power up your Internal IT support. I use the case when an employee need to report a broken device, but the solution in the article can be used in many other cases too. Getting started with Jira SM for Internal IT Creating a service project using the template IT…
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Can Whiteboards fullfil the needs of a QSM system?
Hi, I have in the past worked in two assignments using Confluence + drawing apps to visualise the company QMS (Quality Management System) . I am now embarking on a third assignment in this topic and I really want to explore if Whiteboards could fullfil the requirements. The definition "A quality management system (QMS) is…
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Automation setting Asset field takes the first object not the referenced object
In assets I have companies, versions and contacts Version is an attribute of the company. When an issue is created, I want to: 1. set the company (asset custom field id = 10167) based on reporter ==> this works fine 2. set the version (asset custom field) that company uses of our product, based on company ===> This one is…
