Can Whiteboards fullfil the needs of a QSM system?

Lisa Forstberg_o85gu4

Hi,

I have in the past worked in two assignments using Confluence + drawing apps to visualise the company QMS (Quality Management System) .  I am now embarking on a third assignment in this topic and I really want to explore if Whiteboards could fullfil the requirements. 

The definition

"A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives." An ISO 9001 standard.

 

The requirements

Visualise and hold:

• The organization’s quality policy and quality objectives
• Quality manual
• Procedures, instructions, and records
• Data management
• Internal processes
• Customer Satisfaction from product quality
• Improvement opportunities
• Quality analysis

 

In practice, what elements are really needed:

• Overall picture of the elements in a QMS
• Being able to click and get to underlying processes, to get into details of a specific process, procedures or instructions.
• Clickable links to reports, portals etc
• Management and control over the elements and the whole

 

What  do you think? If combining Confluence, Whiteboards, Dashboards, Jira and Jira SM I'd say we have a pretty decent competitor to all those expensive purpose made  applications (or worse; power points on a hard drive.. or even worse; paper in a dusty binder) 

Anyone else having experience on building tooling to support QSM? 

All the best

Lisa

Susan Waldrip

Hi @Lisa Forstberg , I'd say you're right -- using many or all of the Atlassian tools you mentioned would put you in a great position to monitor, manage, and update your QMS. Hopefully, Confluence experts like @Robert Hean , @Andy Gladstone , and (many) others will comment with suggestions and verification of whether what you're trying to do is doable using Confluence and the other tools. We'll be using Confluence and JSM together for a similar purpose so I appreciate the post -- and good luck!