Syed Majid Hassan -Exalate- Atlassian Partner

Around 48% of companies pair Jira with a dedicated ITSM platform. We picked their brains to find out the challenges, hidden costs, and potential solutions to make real-time ITSM integration a reality. Welcome to Sync Room: Episode 2 This is a follow-up post that comes from our “Sync Room by Exalate” webinar series. In this…

At Exalate, we recently published research based on extensive customer conversations about integration challenges. The patterns are striking: 82% are fighting manual copy-paste workflows, 70% consider their integrations mission-critical, and cross-company collaboration has exploded. Here are the key takeaways and how you…

82% of teams we surveyed called manual ticket escalation between support and development "hell." Here's what we learned about the hidden costs, common chokepoints, and how real-time integration eliminates the copy-paste nightmare. Welcome to Sync Room: Episode 1 This post comes from our new webinar series called Sync Room…

If your support team works in Jira Service Management while developers use Azure DevOps, you're probably dealing with manual ticket copying, delayed updates, and information silos. This often leads to longer response times and slower ticket resolution. But the good news is that you can integrate both systems to share data.…

With Exalate, you can sync inline images from Freshdesk to Jira Cloud. So whenever you add an inline image in a note or even the description of a Freshdesk ticket, it will be automatically forwarded to Jira. Similarly, when you add an inline image to a work item description or comment, it will appear as an actual inline…

Jira and GitHub are both great tools for managing software projects, but they offer considerably different feature sets. Though they suit different use cases, users of both can benefit from deeper integration. For teams that want to collaborate within an organization or work with external users, connecting their software…

Keeping change requests in sync can make all the difference in resolution speed, team collaboration, customer satisfaction, and more. By syncing change requests between ServiceNow and Jira (including Jira Cloud, Jira Software, and Jira Service Management), you can ensure that essential data, like comments, descriptions,…

In my previous post, we talked about optimizing Jira-to-Jira integrations to improve workflows and team collaboration. In this second post, we’re focusing on Jira Azure DevOps integration. Many teams use both Jira for project management and Azure DevOps for development, and connecting these tools can make work smoother and…

As someone who's regularly in conversations with teams exploring Jira integrations, I've come across a wide range of real-world challenges that companies face when collaborating across Jira instances. These scenarios often come from prospects evaluating solutions, or sometimes from the most unexpected sources. They all…

If you’re a Managed Service Provider (MSP) or work with one, you know that supporting clients is more than just answering tickets. It’s about maintaining strong, real-time communication between multiple teams and systems. We recently co-hosted a webinar with SPK and Associates that talked about a challenge many MSPs deal…

Teams involved in a sprint need to be able to exchange information in real time. This will keep all stakeholders and team members in perfect sync. Let’s say the connection is between a team of developers handling work items in Azure DevOps and the IT team using Jira Cloud for service management. To make all updates on one…

For every Epic you create in Jira, you can add “child” issues to indicate the list of tasks and subtasks to be performed. However, GitHub issues don’t support this type of parent-child hierarchy. To keep track of information coming in from Jira Cloud, your connection should be able to replicate this hierarchy on the GitHub…

We recently hosted another Exalate webinar, this time diving into how integrating Jira Service Management (JSM) with Azure DevOps can improve ITSM and development workflows. Let’s face it, businesses can no longer ignore the friction that comes from siloed support and dev teams. Integration, when done right, brings…

Teams working with Jira often want to collaborate with other teams using different work management systems and CRMs. Marketers and salespeople opt for Salesforce as the go-to option. But here is a common scenario. The sales team wants outgoing data from Salesforce to appear on more than one Jira project without having to…

Jira Cloud and Azure DevOps have different APIs that support different data formats, even for the same type of data. Azure DevOps uses the HTML format, while Jira uses Wiki. When transferring date-time information between both platforms, transformers need to work behind the scenes to convert between both formatting styles.…

The aim of syncing Zendesk and Jira is to get both systems to share data about updates automatically. But when more than one Jira instance is involved, you need to find a way to keep some comments private from the purview of the other Jira instance. I’ll show you how to sync these side conversations using Exalate. Use Case…

I recently explored a fascinating use case while hosting a webinar at Exalate involving a Jira Service Management (JSM) and Salesforce integration. In the webinar, I decided to throw a random prompt at Exalate’s AI Assist—and the output took me by surprise. It’s a great example of how you can implement complex workflow…

Azure DevOps area and iteration paths do not have a direct replica on the Jira side. So to sync information between both systems, the area and iteration path data has to be mapped to a custom field in the Jira issue. For this to work, you need a customizable AI-powered integration solution like Exalate. This solution will…

Syncing data between Jira and Azure DevOps allows organizations to unify data without context-switching or manual requests. Since neither platform can share data natively, you’d need native or third-party solutions to get the exchange to work. These integration solutions bridge the communication gap and handle data…

We are back with another webinar “AI-powered Jira Salesforce integration”. Join us on Thursday, September 12, 2024 - 5:30 PM CET In this webinar, you’ll learn how to optimize customer ticket visibility and resolution with simple code using Exalate. Know more about boosting your conventional integration setup by configuring…

Jira Azure DevOps integration is the need of the day. Both platforms offer robust features but when it comes to integrating data like custom fields, things can get tricky. This is where tools like Exalate can help, ensuring your custom data flows effortlessly between Jira and Azure DevOps. In this blog, we'll dive into a…

A Jira Salesforce integration can significantly enhance productivity and bring the best out of these tools. It allows you to keep your sales team up-to-date with Jira ticket information directly within Salesforce. One integration request I came across is to display the exact Jira ticket number within a Salesforce case…

I recently hosted a webinar that explores the complexities of setting up and customizing ITSM integration using simple code. The session was a deep dive into the capabilities of Groovy scripting within Exalate, offering valuable insights and hands-on demonstrations to help users optimize their integration processes. We had…

To sync statuses between Jira and Zendesk, you need a third-party integration solution. I’ll show you how to implement this use case with Exalate. Jira Zendesk Integration Use Case: Issue Status Sync Changing the status of your Jira issue will also update the status of the corresponding Zendesk ticket. Let me show you the…

Groovy scripting is a powerful and flexible way to write code that can automate tasks, simplify complex processes, and enhance Java applications. It’s easy to learn, especially if you know Java, and it allows for writing cleaner, more concise code. It can also be used to integrate applications like Jira and ServiceNow by…

Companies often need to set up advanced or customized integrations between Jira and Azure DevOps. Such integrations are commonly used to streamline communication between disparate applications. In this article, we discuss how to maintain issue links and their relationship types between Jira and Azure DevOps. We also see a…

Hi Atlassian Community! If you’re a fan of Groovy like me, you should join our next free webinar by Exalate. I’m hosting this webinar where I will set up a Jira integration - with other ITSM tools like ServiceNow - using Groovy scripting and AI. We've helped numerous clients with customizing their integrations using Groovy…

To sync statuses and custom fields between Jira and Salesforce, you need a third-party integration solution. I’ll show you how to implement this use case with Exalate. Jira to Salesforce Use Case: Custom Field Update and Status Sync Selecting an account name for a custom drop-down field in a Jira issue triggers a sync with…

In today's interconnected business environments, teams are distributed across different departments or organizations. Hence, maintaining accurate and synchronized work logs becomes essential to ensure transparency, optimize resource allocation, and enable effective decision-making. This use case explores the process of…

Organizations using ServiceNow and Jira Data Center usually find it daunting to set up an integration between their tools. We helped one such organization solve its challenge of implementing workflow orchestration, managing multiple intricate relationships, and much more with a ServiceNow Jira integration. Exalate came to…