Syed Majid Hassan -Exalate- Atlassian Partner

If you use Zendesk and Jira Cloud, you may want to synchronize tickets between the two platforms. This synchronization can help you keep track of customer issues and ensure they are promptly addressed. To synchronize a ticket to multiple Jira Cloud instances, you can use the Exalate integration. Exalate is a third-party…

Teams can use a third-party integration solution to sync custom Jira list fields with a Zendesk support ticket. This will help them share information about bugs and fixes using additional custom fields. I’ll show you how a third-party integration solution called Exalate makes this synchronization possible. All aboard!…

Integrating Jira and Zendesk combines the strengths of Jira’s project management capabilities with Zendesk’s comprehensive customer support features. We’ll discuss a commonly encountered scenario: when an issue is resolved in Jira, a private comment containing the associated Jira issue key is automatically appended to the…

Groovy is a popular name in the land of software development and automation. Like a remarkable sorcerer (for all the Lord of the Rings fans out there), it has magical powers that can weave intricate spells and transform the way you interact with Atlassian tools like Jira. It can create extraordinary magic in your…

Syncing between two Jira Cloud instances helps companies share epics and issues between teams and beyond business borders. This can be done using third-party connectors and integration tools that are easily modifiable to your use cases. Manual and automatic options are available, giving you the ability to use custom…

Frictionless issue tracking and resolution form the basis of project management tools like Jira. But when teams use different Jira instances like Jira Cloud and Jira on-premise, managing information between them can be challenging. So how would you sync issue types and custom fields, like select lists, between these…

By integrating Jira and ServiceNow, teams can fetch related SLA records within a ServiceNow incident and sync them in a user-defined Jira issue field, enabling them to track SLA information and ensure timely incident resolution. In this blog post, we will see how to implement this use case using an integration solution…

If your organization uses Jira Cloud and Jira on-premise concurrently, then syncing user mentions in comments between the two systems is challenging. With Exalate, it’s possible to synchronize user mentions in comments bi-directionally, making it easier for teams to collaborate seamlessly across both Jira instances. In…

You can manage workflows by using a third-party integration solution to sync multiple Zendesk tickets to a single issue in Jira. Interdependent teams use these integrations to connect their workflows. For instance, your Support team can sync tickets with the Development team to account for a bug. To find out how this will…

You can integrate custom data between Jira and Azure DevOps with the help of secure third-party tools. Such custom integrations are necessary to maintain the hierarchy of data when moving between both sides of the integration. For better clarity, we’ll explore a sample use case. We’ll also use an integration solution…

A Jira Salesforce integration use case can be an interesting one, an amalgamation of business and technical teams. In this article, we’ll discuss an advanced comment use case that allows syncing threads of comments and user mentions between these 2 platforms so that they speak the same language. The Use Case The use case…

You can integrate Jira and Salesforce using trusted third-party tools. The primary necessity of such integrations is to sync updates to the Jira issue or project with your Salesforce account — preferably automatically. Let’s explore a sample use case here. For the purpose of this integration, I have used Exalate. Custom…