Becky Mueller Atlassian Team

We just wrapped a Scale and optimize your service desk with AI agents session! In this session, we explored several different AI agent templates found in the space settings of a Jira Service Management space. These agents can help you reduce the amount of time manually managing your service desk, from making sure your…

We just wrapped a Service Collection in action: From intake to autonomous resolution session! In this session, three Atlassians shared a specific AI use case in a Service Collection app (think Jira Service Management, Customer Service Management, Assets, and Rovo). The AI skills we presented can help customers find…

I’m excited to announce some new FREE content on our public calendar, including a few Atlassian-led sessions! These sessions feature specific AI use cases that will help reduce time spent manually managing tickets and service desk operations. Here’s what’s scheduled: Resolve common IT tickets with Request Resolver: Offload…

“I need help resetting my password.” “HELP! My printer is offline.” “Can’t connect to the VPN.” (...not to mention that closed ticket that just re-opened because someone replied “Thank you!”) If you’re managing or working on a service desk, these scenarios are all too familiar. Tons of repetitive requests, misrouted…

I’m excited to announce some new FREE content on our public calendar, including a few Atlassian-led sessions! These sessions feature specific AI use cases that will help reduce time spent manually managing tickets and service desk operations. Here’s what’s scheduled: Resolve common IT tickets with Request Resolver: Offload…

Based on the latest research from Atlassian, only 13% of teams are considered truly effective. And with 65% of teams being hybrid or fully remote, it’s no wonder we’re having trouble connecting and being our most effective selves. Creating a shared understanding - that feeling where everyone on the team understands their…

Teams today are distributed around the world. And, with the onset of remote work, people are finding it more difficult to see how their work connects to the larger goals of their organization. In fact, only 32% of employees are actually engaged. That’s down 4% over the last two years! Creating a shared understanding - that…

The design of your organization’s Jira spaces impacts how teams get work done. Tailoring spaces to individual team needs improves collaboration, visibility, and efficiency. Our new courses will help new and seasoned Jira space admins configure spaces that work the way your teams do. We just launched two new live learning…

Any new Jira space admins in here? We just launched two fresh training courses on company-managed space administration! Jira space admin: Configure space settings and access Jira space admin: Configure versions, components, and forms If you're managing a company-managed Jira Cloud space and wondering what you can actually…

Any new Jira space admins in here? We just launched two fresh training courses on company-managed space administration! Jira space admin: Configure space settings and access Jira space admin: Configure versions, components, and forms If you're managing a company-managed Jira Cloud space and wondering what you can actually…

Happy 2025! 🎊 Entering a new year tends to bring about a time of reflection and setting intentions. Many of us will take this time to start the year fresh with new goals. These can be personal, professional, or both! For example, one of my personal New Year’s resolutions is to create more connections with friends (and test…

Y’all, we’re over halfway through November! 😲 This is the time of year where many of us are gearing up for holidays, get-togethers, or frantically trying to wrap up work projects before the end of the year. For me, I like to take this time of year to reflect on what I’m thankful for! So, in the spirit of giving thanks, I’d…

🎉 Atlassian Learning just released a brand new learning path for Confluence admins! Administer Confluence to improve the user experience will empower you to confidently manage global users permissions, security, and content with ease. New to Confluence administration? This path is perfect for new and motivated Confluence…

Calling all lovers of learning--Atlassian University needs your help on improving our training content! We want to make sure our courses are effective and relevant, and who better to tell us than the Atlassian Community? Here’s how you can lend a helping hand and earn a badge (or several!): * Enroll in the Kudos program *…

Hi I’m Becky! You might know from such community hits as What's on your Playlist? Share your favorite learning content! and Let's discuss how Strategic Guidance can help your team achieve their goals. I’m a huge geek for learning. 🤓 Content design is the thing that lights me up and also, not so coincidentally, the thing I…

👋 Hello, Community friends! Have you ever thought about the origins of the word “playlist”? The term started swirling about in the early days of radio when stations would put together a list of songs to play. Now, playlists are much more personal, and anyone can curate a list of favorite songs, movies, books, and more!…

👋 G’day, friends! I just ran the Roles and Responsibilities play with my team, and I want to share 5 tips and tricks from my experience. For folks who are new to this space, the Atlassian Team Playbook contains workshop resources for addressing common team challenges and starting important conversations. The Roles and…

Happy New Year! We’re kicking off 2024 by featuring @Amanda Barber, a Product Manager, Community Leader, and Atlassian Team Playbook enthusiast. Amanda loves how easy the Team Playbook is to understand and facilitate. We hope you’re inspired by her experience running Plays and her top learnings on building a shared…

📣 Attention, Community friends! Have you recently facilitated a play from the Atlassian Team Playbook? Or, have you been meaning to run a play but need a little incentive? This is your chance! We want to hear from folks who have facilitated a play. There’s even a chance to win a prize and be featured on Community. Check…

Atlassian University is excited to announce its first ever Community badge! The University Helper badge is our way of saying thanks to all you folks who have donated your time and feedback in recent beta tests. Over the next week, we’ll be awarding badges to anyone who completed a course review and feedback survey in a…

Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Jira Service Management best practices, and provide feedback on the experience. This is the third and final…

Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Jira Service Management best practices, and provide feedback on the experience. This is the third and final…

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting in Jira, and provide feedback on the experience. The course is fully self-paced and should take around 45 min. Anyone is…

I'm excited to announce that the second course in Jira Service Management Fundamentals, Navigating a service project, is now LIVE! To those of you who helped beta test this course earlier this month, thank you! Your feedback was so helpful and very much appreciated. Navigating a service project is a 30-minute course that…

Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Navigating a service project, and provide feedback on the experience. This is the second course in the Jira…