“I need help resetting my password.”
“HELP! My printer is offline.”
“Can’t connect to the VPN.”
(...not to mention that closed ticket that just re-opened because someone replied “Thank you!”)
If you’re managing or working on a service desk, these scenarios are all too familiar. Tons of repetitive requests, misrouted tickets, and manual triage pull your team away from more complex tickets.
There’s a better way to work, and we’re here to help you build it.
We’re excited to announce three brand-new, FREE live learning sessions designed to help you harness the power of Rovo in Service Collection apps like Jira Service Management. From conversational self-service and automated triage to out-of-the-box autonomous resolution, see how AI can transform your service operations from intake to close.
🗓️ Choose your session (or attend all three!):
1️⃣ Resolve common IT tickets with Request Resolver
- Duration: 60 minutes
- What you’ll learn: Jira Service Management site admins, space admins, or IT leaders will learn how to reduce the volume of IT tickets that need a human involved by setting up Request Resolver to handle straightforward, repetitive requests. You’ll learn how to use Request Resolver to help manage simple tickets, like software access requests, VPN questions, login issues, and password resets. You’ll also learn how to connect knowledge to Request Resolver and determine the appropriate execution mode.
- 👉 Register for Free: Resolve common IT tickets with Request Resolver
2️⃣ Scale and optimize your service desk with AI agents
- Duration: 60 minutes
- What you’ll learn: You’ll learn how to use specialized Rovo agents to help with actual jobs-to-be-done in Jira Service Management. An expert instructor will teach you how to use and customize four real agent templates to fit your team’s needs. You can then apply your skills to other agents. In this class, you’ll learn how to use and customize the following agents: Request Type Enricher, Escalation Handoff Notes, Re-Opened Ticket Checker, and Knowledge Curator.
- 👉 Register for Free: Scale and optimize your service desk with AI agents
3️⃣ Service Collection in action: From intake to autonomous resolution
- Duration: 75 minutes
- What you’ll learn: Join us for an AI Roundtable during which three experts from Atlassian will demonstrate how they’re using Service Collection AI to improve the customer and service agent experience from start to finish.
In the first demo, you’ll see how a Rovo self-service agent for Jira Service Management helps customers get answers with natural language. Then, watch how an automated ticket triage solution combining Jira Automation and a custom Rovo Agent works. Finally, you’ll see how you can use the Request Resolver agent in Jira Service Management to generate a resolution plan for selected service request types. - 👉 Register for Free: Service Collection in action: From intake to autonomous resolution
This special session will only run twice, so be sure to reserve your seat today!
👥 Who should attend?
- Jira Service Management space and site administrators
- IT support leaders and service managers
- Program managers and operations leads looking to scale with AI
📋 Prerequisites
- Rovo enabled on your site (and access to Rovo Studio for custom agent templates and multi-agent demos)
- Jira Service Management space admin permissions with access to the relevant Confluence knowledge base spaces
- Familiarity with Jira Service Management and connected knowledge bases
Spots are open on the public calendar. Sign up today!
💬 Drop a comment below to let us know which session you’re most excited to attend. We look forward to seeing you there!
