Three new, FREE, live learning sessions featuring AI use cases in Service Collection apps!

Becky Mueller

I’m excited to announce some new FREE content on our public calendar, including a few Atlassian-led sessions! These sessions feature specific AI use cases that will help reduce time spent manually managing tickets and service desk operations.

Here’s what’s scheduled:

• Resolve common IT tickets with Request Resolver: Offload simple requests with Rovo’s Request Resolver agent. Configure Request Resolver to help you manage common tickets like VPN questions, login issues, and password resets. Check it out on the public calendar.
• Scale and optimize your service desk with AI agents: Discover several AI agents in Jira Service Management that will help you scale and optimize your service desk. Learn the functionality and value of each, as well as how to enable and customize the agent to fit your specific needs. Check it out on the public calendar.
• Service Collection in action: From intake to autonomous resolution: Join Atlassian experts @Silvia Davis (Senior Technical Product Marketing Manager), @Gaurav Gupta (Senior Solutions Engineer, Service Management), and @Steve Colman (Senior Solutions Engineer, ITSM) as they demonstrate how to streamline intake and move towards autonomous resolution across your service desk. Check it out on the public calendar.

Read more about these sessions in our post in Training & Certification. Share a comment if you plan on attending any of these sessions. See you there!