Akhand Pratap Singh Community Champion

Level up your Jira skills with these smart, time-saving tips! Whether you're a project manager, developer, or Jira admin, there's always a faster way to get things done in Atlassian Jira. Over time, power users discover hidden features and workflows that dramatically boost productivity. In this article, I’ll walk you…

What this episode covers * Why workflows behaved differently even after SLAs were fixed * How post-functions can be dangerous * Why old workflow logic resurfaces after cleanup * How we fixed it without triggering another incident Where We Left Off Week 2 ended with relief. * SLAs were green again. * Escalations stopped…

I recently cleared ACP-120 (Jira Administration for Cloud) with 3 weeks of preparation. This post isn’t a brag or a study dump - it’s meant to share how I aligned my thinking with how Atlassian frames Jira Cloud administration, because that’s what the exam really tests. I already had hands-on Jira admin experience. The…

SPECIAL SERIES ANNOUNCEMENT I’m starting this weekly series to share what life really looks like behind the scenes as a Jira Admin. Not the polished version - the actual reality: messy configurations, late-night escalations, broken SLAs, confused teams, and the constant battle to keep Jira, JSM, and Confluence working…

A continuation of the real-life Atlassian cleanup journey. Where We Left Off We stabilized Jira. Developers were finally working with clean workflows. Reporting started to make sense. For the first time in months, nobody was complaining. Then Support called. Not to appreciate improvements… but because something broke on…

When teams say “we work in Jira,” it can mean ten different things. For some, Jira is a task tracker. For others, it’s the organization’s heartbeat - the single source of truth for delivery, dependencies, and decision-making. Over the years, managing hundreds of projects as a Jira Administrator and Solution Architect, I’ve…

Hello Everyone, Is there a way, we can use Custom UI forge Apps for CSM Project. I tried to create Custom UI Forge App to show up CRM values, I met with an error "Project data is inconsistent (project.type mismatch)". Is CSM projects not supported in forge, because Custom UI that i created is showing up inside that it is…

One of the most common things I hear from teammates isn’t “Jira is slow” or “Jira is confusing.”It’s actually: “My inbox is drowning in Jira emails. I don’t even read them anymore.” And honestly, I get it. When you’re buried under dozens of emails for every tiny update, you stop paying attention. But that’s dangerous -…

Introduction Permissions in Confluence are like the DNA of your collaboration environment - invisible yet defining every interaction that takes place. Whether it’s maintaining compliance, ensuring knowledge discoverability, or preventing accidental exposure of sensitive pages, permission management directly impacts…

Overview Access management in Jira is often one of the most time-consuming and confusing areas for administrators. Project roles, global permissions, and group memberships frequently overlap - making it difficult to quickly answer questions like: * “Why can’t I access this project?” * “Do I have the right role to edit…

Hello Team, I am trying to create a Virtual Agent and want to extract a user response and use it further in the Intent flow. For example, I want to ask Application name user need access to and based on further response ask other questions. Best Regards, Akhand Pratap Singh

If you’ve ever worked with Jira, you already know this story. A project lead messages you and says, “Hey, John can’t access the board for Project ABC. Can you check what’s wrong?” It sounds simple, but as Jira admins or project owners, we know this kicks off a chain of manual steps: * You search for the user in Jira’s user…

Introduction: Not a very fancy app but more of a learning effort. As a Jira admin, I’ve always wanted tighter governance around workflow changes - especially in large instances where silent edits can disrupt projects without traceability. So, I took the plunge into Atlassian Forge and built my very first Forge app! This…

Hello Team, I am currently exploring capabilities for ROVO (not using forge), I wanted to check does ROVO has capability to directly read Jira Configurations, like Workflows, Automation Rules, screens etc. For example 1. I want to have a documentation created by ROVO on Automation Rules I have in my system, can ROVO read…

Hey everyone! The Whiteboard feature in Confluence, brings an interactive and collaborative space for teams to brainstorm, plan, and visualize ideas effortlessly. But how can we make the most of this tool in real-world scenarios? Some potential use cases that come to mind: * Brainstorming Sessions – Quickly map out ideas…

Project Managers (PMs) and Jira Admins often work closely—but not always harmoniously. While PMs focus on delivering results and managing timelines, Jira Admins are juggling schema integrity, configuration cleanliness, and system performance. Somewhere in the middle, a request like "Can we just add this field to the…

“It’s not Jira. It’s the junk we’ve thrown into it over the years.” You’ve probably heard complaints like: * “Jira takes forever to load.” * “Dashboards crash half the time.” * “Searching tickets is painfully slow.” And the worst part? Most of the time, Jira isn’t the problem — it’s the bloat that’s built up over time.…

Hey everyone! 👋 I’m Akhand, currently working as a Systems Integration Advisor with a mission to streamline and elevate how organizations use Atlassian tools—be it Jira, JSM, Bitbucket, Confluence, or beyond. After years of wrangling workflows, optimizing admin practices, and building custom Forge apps, I’m thrilled to…

Hello Team, Is it possible to Hide an Asset field from view/edit screen based on the Value of another Asset field. We have Scriptrunner plugin, is it possible via that? Thank-you

Hello Everyone, Is it possible to develop a ROVO agent, that will help Jira admins with certain use cases. For example: 1. I want to check with my ROVO Agents on how many users added in Jira Projects not having software licenses. 2. Information like unused workflows, screens and fields 3. License tracking and other…

Project Managers, let’s talk straight. For too long, Jira has been seen as just a ticketing tool — a place to log tasks, assign them, and move on. But that’s not what Jira was built for. And it’s certainly not what your projects deserve. With over 7 years of deep-diving into Jira, designing enterprise-grade solutions, and…

As someone who has spent years working with Jira, both as an administrator and a solution architect, I’ve seen how different Agile teams use Jira in unique ways. Agile isn't a one-size-fits-all approach—Scrum, Kanban, SAFe, and other frameworks all have their nuances. The key is configuring Jira in a way that complements…

I'm finishing the challenges, but they aren't being marked as complete. I'm not sure if I'm overlooking something or if it's a backend issue. Atlazzle Dazzle and Agile Author show as completed for me, but they aren't updating. :(

Jira Service Management (JSM) is a powerful ITSM solution that helps organizations streamline service delivery. However, its true potential is unlocked when integrated with other Atlassian tools like Jira Software, Confluence, Bitbucket, and Assets. These integrations enhance collaboration, automate processes, and improve…

I want to create an Automation Rule, to send out 2 reminders to a ticket which is waiting for customer. First Remined after 3 days of it sitting in waiting for customer and second after 5 days and eventually after 7 days close the ticket. I am able to do it with normal calendar days, but I need it to consider only…

How can we embed issue collector in Announcement banner in Jira Cloud?

Hi Team, Scenario is I want the connection with Jira and Success factor so that whenever at the time of creating ticket in Jira i can pull our certain details from the SAP successfactors based on a field in Jira Suppose I have a field called Employee ID, so the moment i enter employee id in Jira while creating ticket ,…

Hi Team, I had setup my domain as an notification email to the users in Jira Service Management, but no emails are sent out. I have properly setup DNS, Notification everything mentioned by atlassian When I check my email logs I receive the error:"com.microsoft.graph.core.ClientException: Error during http request " Does…

Hi Team, Is there a way to add a link to site in a Customer Portal, I don't want to use that as a request type. Simply a link that should be visible at the bottom with a Link description for customers?