Kevin Gérard Rising Star

Hi fellows Commutineers! As you all know, our environments are constantly changing. we're currently planning some specific changes that will require plitting up a certain object type into 2 different types. This means that some objects of the new type will already exist in the 'old' objectType. However, i don't really find…

As an Admin, i'm sick and tired of daily notifications of people requesting Jira Product Management. None of them are actually interested in the tool, but only their curiosity was triggered by the 'Try' buttons. JPD is an investment we've analyzed and rejected. These requests now all get ignored or rejected, i do not want…

Hi fellow Atlassians via the Admin sections i'm encountering often 'Customer Service Management' as part of the Service collection. (which we've been moved to a brief while ago) We've been a loyal JSM Premium user for quite an amount of time, but i'm confused what this new product does. I've created a test project to see…

Hi everyone! We've set up a Confluence Database that should contain a list of our internally used tools. Including records of when these were analyzed etc. In some instances a review is required every X period. you'd be tempted to schedule an automation rule, to get a list of values and check to create a work item However,…

Hi everyone... Here's some food for thought for the weekend. Let's create the scenario first. I am the Atlassian Admin for my company. I've got some people backing me up, but i'm usually the main point of contact for our group. This means you're often receiving questions, new challanges. But i feel i'm always tackling…

Hi! Just wanted to check in about the developments of Databases. We saw big potential to catch some really good use cases in our system, but are currently missing some vital features in order to make them work decently. Looks like Databases were all the hype, but silently died in favour of the AI orgasms.. What is to be…

Hi Everyone! I'm comming to you with something i've been bothered with more and more often. Our organisation is growing ever bigger, and the context is more and more international. Jira has been giving us great tools & handles to keep track of our assigned tasks. Everything that includes following up of your day to day…

HI! We've built a CMS system on Jira Assets, we've got some custom fields connected to it which will rely on automation to sync the appropriate data back to the other tickets fields. Now i'm faced with a certain limit here. When a customer uses the field on the portal, i need it to show only the data relevant to her/him.…

Hi there fellow Atlassian guru's! I'm comming across a specific use case in setting up a new scheme in Assets. See if you can help me out! 1: Mask Attributes One of the objectTypes included in the scheme are 'licenses', containing the attribute 'License key'. Now you can imagine this values can be marked as sensitive. So i…

Hi We have multiple Jira service desk projects that require dynamic assignation of access for our customers. In order to achieve this we're using Atlassian accounts for our customers, so we can connect them to groups, which provides browse permissions for the specific JSM project. Now because they are Atlassian accounts,…

Hi! Recently we were faced with a problem in a specific use case. When we remove an organization from a service management project, the 'organizations' field of the tickets that were formerly connected to the organizations is again empty. This is a problem, because we still need to have the data connected to the ticket,…

Hi there! I'm currently setting up a couple of new Service desk projects. Untill now, we've used a single customer faced service desk, using Organizations & Customers to grant access. In first instance, this needs to be updated with an additional servicedesk (contract management & order placement). Here's the snag. When i…

Hi, an important part of using an idea management tool is to elaborate it closely to our customers. Currently we're using the jira service desk as our main platform for customer incidents & feature requests. We were wondering what the plans are concerning including the idea management (views) into the service desk portals.…

Hi! I'm currently in the process of setting up a customer installbase in our JSM Assets. Currently i have a certain 'asset', representing a physical object installed at our customer. this asset has multiple reference, the likes of 'brand', 'model' etc. We've set it up in such a way that these references are objets of…

Hi friends! We're currently in the process of creating an asset management system via Assets to keep track of our customer installbase. We intend to use the assets QR codes as labels on the hardware. Now it's highly probable we're going to have to change our site name in a couple of months. if i generate a QR code now on…

Hi, i want to share this use case, and hear wat everyone has to say about this :) We're currently seeing that our JSM organizations & customers structure is not really up to date with how the situation is in real life. to start simple, Any Jira Service Management customer can look up any ticket linked to the organizations…

Hi, Currently i'm able to set a Custom field context based on 2 factors Issue type & Project. Is it possible to have sepperate contexts on other factors as well? some examples that would be really helpfull to me Portal view vs backoffice view (Jira Service Management) Issue create view vs Issue edit view (similar to screen…

We're currently seeing how we will eventually implement Product discovery into our process. currently we want it as a layer between Service desk & Development. Currently i'm looking into the following subjects: 1. Push Jira Service management ticket as idea ( currently i do this either with automation rule that's manually…

I'll be using Insight objects to help my servicedesk set reporters & organizations for their tickets (and include meta data). These fields will be filled in from the portal. however, i want the fields to filter out differently on portal side, then in issue view side. is it possible to set seperate IQL filters to support…

Hey all!! I'm currently preparing a migration trajectory for our Customer Service desk project from Jira Server. In this old setup we've used a ton of custom built tools and works to manage our customers and which versions they have installed. This setup however, will not be possible to use after the migration, so we're…

Hello, In our current setup we have verified our domain, and added a user provisioning to it. The problem we're experiencing with this is that i load close to 500 accounts with the domain, but only 70 of these should be loaded for our current setup. It also affects our billing, because some of these users are added to a…

Hello group! just saying high no, i just want the badge :p

I need to show some reports on the use of insight objects. we're looking into using insight to track customer installbase. so i need to build a report where i can track apps & verions, and what tickets are created for these. apparently dashboards doesn't show insight data, there's no widget for insight on cloud there's no…

I use the insight to map organizations and users over multiple projects. I Load the 'organizations' object in a custom field on the ticket creation screen. i filter the list of organizations based on the inboundreferences of the users object. i get the user value from the reporter field, this works pretty well. However,…

I'm currently looking for a way to track automation history through Jira. As we will heavily depend on Automation rules, Scriptrunner & Workflow post functions (and possibly some minor other methods). And supporting jira users can be quiet tough if you see an automated transition, but don't know what exactly triggered…