Kevin Gérard Rising Star

Thank you Gabriela! I did reach out to them, and they were able to help me out right away!

is Headless JSM supposed to work inside our own software? so customers can contact us without leaving their application

I love the idea of Units! but very dissapointed this'll be restricted for Enterprise... 

Classic Atlassian, so i'm upvoting 5y old feature requests again (and this one is to be considered quite young XD) thanks for the feedback,

We're using Assets as a CMS system, It's using automation to synchronise the data to Atlassian users, it's how we manage our JSM customer base. This has been an issue for us too, i'm currently actually busy rewriting these rules. What we do now is get the object history from the API, as suggeted above. we can dedact the…

Not in native Jira, However there are some addons that bring such funcionality, if you're willing to pay up ofcourse ;)

your best bet is to contact Atlassian Support directly. Do you if your company manages their own licenses or if you have an Atlassian Partner?

Hi Cyril! In Jira Service Management, the 'Request type' configuration allows for a customized status mapping to how 'internal' statusses resolve to what customers see. So from your space, navigate to the space navigation, navigate to 'request types' There you'll find a tab 'Workflow statusses', which allows to configure…

I take it you mean in the creation screen? There's a setting you can use on the Custom Field Navigate to the field configuration, and go to the 'context' settings. There you can update the field configuration "Display a default object when this field appears in a customer portal" should be set to 'True' If your filter…

Hi Charan, There's some differenent ways in how to achieve this. Though some depend on which addons you have installed. Automation for Jira migth give you most overlapping controll, cross spaces & configurations. While use the post functions in the Workflow might give you more specific and reliable outcome. Your question…

Hi Flavio! I'm well aware... I'm not exacly looking to 'solve' this right here right now. But i thought it would be a very interesting food for discussion. Evidently so! Next to that, even though many of the chalanges we're all facing as Atlassian Admins have quite a bit of overlap, even though the desired outcome might be…

I feel you, Shawn! Every addons out there stems from some kind of shortcomming on the 'Vanila' product. Ofcourse people will always find fancy needs or exotic expectations which Atlassian could never answer to. But it's always the same process -> Get a question -> Can't answer it via vanila Jira -> Find an Addon -> pay…

HI Devlend! You know this is exactly what i'm talking about! Many people face the same challanges but are just at different stages overcomming them. These are exactly the kind of things we're eager to learn about :) thanks for sharing your insights!

Indeed, Often many responses received on the community are addon suppliers attemting to sell their products too, too often the solutions end up either raise the license type or get an addon which in both ways are often expensive... I've been able to breach the walls of my own mind via the community too though, so the…

Indeed, between the lines i read some kind of 'hackathon' approach. Though doing that in high frequencies might get management complaining ;) There'll be big challanges in company data protections (show without giving information), but also international cooperations, (different time zones etc.) Though i hope Atlassian…

1 year later, and still a story of unfulfilled potential. I even found my own comment asking for a Roadmap of Databases, yet barely anything has changed since the go-live. so much potential to waste. If it's not AI, Atlassian just doesn't care nowadays... 

 16 people like this 747 views Yet no response from Atlassian, no answer, no Roadmap. This kind of proves the point. I'm really happy to see you all share my feelings on the matter. I recently set up a dual-database system that worked just well within the ranges of the existing functionality. But only narrowly... I guess…

I believe there's something on the EAP for this, i've asked access earlier, but not sure how actively it's being tracked, haven't heard anything yet. https://earlyaccessprogram.atlassian.net/servicedesk/customer/portal/1255/group/1323/create/11428

There's been a message on their statuspage about this https://jira-service-management.status.atlassian.com/incidents/qd9wkhtz32qd i think they'll try to revert it themselves, but i think your best option is to create a support ticket, in any case you'll have better follow up ;) 

Hi Kris! Thanks for the suggestion, it's all a bit of a 'dirty' workaround, but eventually it works even better than expected! This actually solves a BIG problem! 

Thanks for the (timely) Communications! It would help a lot if as an admin, i get pull a list of 'legacy' pages. That way i can assess wth the required stakeholders what actions we want to take. we've got close to 50K pages in our environment, and i dare say that's not even a lot...

Looking forward to integrate these changes! one important question for us though. does the table view include total row? in the example story points are shown, will it include a total story points at the bottom?

@Kristian Klima Vintage Atlassian ;)

The request participant field isn't directly supported in issue security. I've encountered the same thing, Do the following to resolve it: - Add a new user custom field, 'participants' (or name it how you like ;) ) - Add an automation rule that listens to updates on the Request participant field for your project - Sync the…

@Kristian Klima i can't just import my entire Confluence? why is it not possible to filter on import?

Hi Jehan! will we be able to disable the comments on transition screens?

Hi, I'm wondering if more people think this feature is insuffisient. I have an IT project, internal service desk style. My 'customers' thus are colleagues, they have browser permissions. so i need to expect from my IT colleagues to add internal command, and set a restriction for every internal comment? There's a big…

Recently POC-ed a flow based on Databases, Wasn't immediatly 'in love' but deffinatley liked the potential! -> In a number type column, can i expect auto increment function? Is there a roadmap for databases where i can keep track? 

Great article! We're currently maintaining a 'masterlist' with the table filter It's been nice enough, but with almost 200 records in the table, it starts to be cumbersome, and limited. We're looking for more automated ways. Right now using the Confluence Databases for this looks very promises, but it laks in depth…

200 views, 1 like, no comments :) guess this isn't a popular demand :p