Emily Dang Atlassian Team

Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM. You’ll often see product updates from Atlassian Product Managners and…

Hi Atlassian Community, Emily here from the Jira Service Management team! I’m looking for your feedback on the content and copy we use in Atlassian’s onboarding emails! What will this involve? A 60 minute session A guided discussion about your perception on the emails Atlassian sends you $100 thank you gift If you're…

Hi Community! The Jira Service Management team is conducting a survey to understand the preferred channels you use for consuming technology news and information. Your input will help us tailor our communication strategies more effectively get you the information you need - when, how, and where you want it. We’d really…

Hi Community, We're kicking off JSM June by uniting our service management superheroes to put an end to bad service management. As a refresher, bad service management happens when dev, IT, and business teams work in silos, making it impossible to deliver great service experiences. It causes symptoms such as bloated…

Hi Community, Welcome back to the third Product Spotlight for JSM June where we’ll be focusing on asset and configuration management! This Community post shines a spotlight on two of our Jira Service Management Product Managers and their tidbits of wisdom for using Assets. Share your best Assets advice We want to hear from…

Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… Who is most likely to… * 🐟 Track their goldfish collection with Assets * ⌛ Resolve incidents the quickest, even major incidents * ☕…

Hi Community, Welcome to the third JSM June challenge! A successful service management solution can’t work unless you have a solid team. In the spirit of one of Atlassian’s core value, Play as a Team, give a current or former teammate a shoutout on LinkedIn or in the comments below who you appreciate and has been…

Hi Community, Welcome to the second Product Spotlight for JSM June where we’ll be focusing on all things AI! We have a few of our Atlassian product experts sharing their top tips and tricks for optimizing their Jira Service Management experience with AI in this post. Share your best AI advice We want to hear from you too!…

Welcome to the first Product Spotlight for JSM June! Starting something new isn’t always easy, but new Jira Service Management users are fortunate to have the incredible Atlassian Community to lean on. For this Product Spotlight, we’re focusing on advice, tips, and tricks for getting started with Jira Service Management.…

Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… Who is most likely to… * 🐟 Track their goldfish collection with Assets * ⌛ Resolve incidents the quickest, even major incidents * ☕…

Hi Community, Time flies when you’re having fun! We are officially halfway through JSM June. 🙂 In case you missed it, we’re celebrating all things Jira Service Management (JSM) with a series of exciting challenges and discussions throughout the month. So far, we’ve explored tips and tricks to getting started with Jira…

Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Service Management and connect with our product team. We’re announcing new challenges and content every week to help your teams…

Hi everyone, we are very excited to share the release of a new Premium and Enterprise feature in Jira Service Management help center called Topics. Topics allow admins to simplify the way end-users navigate content in the help center. Admins can create topics and group request forms and knowledge articles from different…

Hi Community, Emily here from the Jira Service Management Product Marketing Team! I’d like to invite you all to our very first LIVE Getting Started with Jira Service Management Ask Me Anything at 10 AM PST on February 17th. We know that learning a new tool can come with questions and we want to make sure you feel…

Hi Community! A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been instrumental in helping you build a successful service management solution. All responses will earn the limited edition End BSM…

Hey Community, In case you missed it, Atlassian recently announced their commitment to end Bad Service Management. You might know it as the kind of service management that causes: * Bloated budgets with little to no value added * Siloed and non-flexible workflows between external and internal facing teams * Difficult…

Hi Community! Atlassian is putting an end to Bad Service Management (BSM) and we need your help! But first, what is BSM and why should I care? BSM happens when dev, IT, and business teams work in silos, making it impossible to deliver great service experiences. It causes symptoms such as bloated budgets, irritable…

Hi Community, We need your help with putting an end to Bad Service Management! There’s no better way to do this than with the power of Jira Service Management⚡. One of our favorite parts about Jira Service Management is the ability to build and customize service portals and dynamic forms. Share a picture of your service…

Today kicks off our live digital experience, Atlassian Presents: High Velocity ‘22! We hope you enjoy learning new ways to empower your teams with Jira Service Management during today’s sessions. We want to hear all about your experience and give you the chance to earn our exclusive High Velocity '22 Kudos badge. Comment…

Today kicks off part one of Atlassian Presents: High Velocity ‘22 in London! We hope you have a blast meeting our ITSM experts in person and learn new ways to empower your teams with Jira Service Management. We want to hear all about your experience and give you the chance to earn our exclusive High Velocity '22 Kudos…

Hello Community! Jira Service Management has had quite the journey over the years and I am excited to share that we recently hit a new milestone, Jira Service Management Data Center 5.0! This release includes a ton of new features and improvements such as faster SLA calculation, optimized Insight performance, the addition…

Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7. For those who can’t join us in person, we’ve organized a digital experience to make sure you don’t miss out on any of the action.…

Hi everyone! We are currently running a new Jira Service Management Lightning Talk series and we want to keep the conversations going after each episode ends. As part of our follow-up to each webinar, we are collecting some of the top questions and answering them here for you. We are breaking the questions down by each…

Hi Community! Emily here from Atlassian's ITSM team with the latest from our most recent release, Jira Service Management Server and Data Center 4.22. In this release, we are excited to ship new features and improvements including: Multiple email channels: You can now configure as many dedicated email channels as you need…

Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.21 (full release notes here). In this release, we are excited to ship new features and improvements including: Tailor the requests…

Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). Here are the highlights: * Stepping up Jira security: We’ve identified core components and third-party libraries that we’d like…

UPDATE: It’s a wrap for our Jira Service Management Ask Me Anything. Thank you so much to everyone for taking part and sharing your questions and feedback. Be sure to watch the Jira Service Management roadmap to get updates on new features. Lastly, please keep the questions and conversations going via Atlassian's Jira…