Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM. You’ll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members. If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If you’re already a JSM super user, say hi too! Let's build this community 🤝 Here are some of our favorite resources that we’ve designed to help you get started: * Atlassian Learning Courses (all courses are free): * Get the most out of Jira Service Management: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk. * Looking for something a little more advanced? Check out these courses: * Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal. * Configure service projects for service request management: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM. * Don’t have time for a course? Check out these product guides: * Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you. * Getting started support docs: This is a collection of technical documentation that helps new agents understand the ins and outs of JSM.

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📌 Welcome to Jira Service Management 🎉

Emily Dang

Hello everyone!

Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM. You’ll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members.

If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If you’re already a JSM super user, say hi too! Let's build this community 🤝

Here are some of our favorite resources that we’ve designed to help you get started:

Atlassian Learning Courses (all courses are free):
- Get the most out of Jira Service Management: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk.
- Looking for something a little more advanced? Check out these courses:
  - Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal.
  - Configure service projects for service request management: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM.
Don’t have time for a course? Check out these product guides:
- Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you.
- Getting started support docs: This is a collection of technical documentation that helps new agents understand the ins and outs of JSM.

Accepted answers

All comments

Wallace Scheepers

Hi My Name is Wallace I am new , I do computer repairs and upgrades and I would like to learn more on how to assist customers or users please

Shawn Stevens

Hello. There doesn't seem to be a lot of activity in this community based on the Likes and views. Will this be the place moving forward for information?

Mohammed Yussif

Good

francis wambua

great with you ,thanks .

Julian Beech

Thank you Emily for posting this. I am looking to cutover to Jira SM as our new SM tool and this looks like a great place to start - my first bookmarked item here

Bilal Mughal_p3mlpx

Thanks for the warm welcome! Excited to explore the JSM resources and connect with fellow users to read and grow together.

ABUL HOSSIN BASSU

Emily Dang

Welcome @Julian Beech ! Let me know if you have any questions!

İshak Acikgöz

123ishak123

Titu Nath

Yes I think it's my gain to learn from you all

Andrew Smith_ktxqsp

Hello! I'm new here too.

Andrew Smith_ktxqsp

Woops sorry I thought I could delete these comments. Was just curious!

Rafael Oliveira_pkww55

HI Wallace follow a full class https://www.youtube.com/watch?v=_RqjB8u8CB4

Rafael Oliveira_pkww55

Hey all, follow a full class about JSM
https://www.youtube.com/watch?v=_RqjB8u8CB4

mr julio cesar villarreal trevino

i just finish an mba in harvard online school of manegment

and iss very exiting times in the internet with courses and the freelancers comunities around the globe

Rohit Kumar_vuo47l

30000

Beauty Kumari

Hello I am Beauty

Felipe Justino_bc8wh5

Thank you for the warm welcome! I'm excited to be part of the Jira Service Management Community. It’s great to have a space where users of all levels can learn from each other, share experiences, and stay up to date with product news.

The resources shared are extremely helpful — especially the learning courses and quick start guides. They make it much easier for new users to get oriented and for more experienced users to deepen their knowledge.

I’m looking forward to engaging with the community, asking questions, sharing what I’ve learned, and growing together with all of you. Thanks again for creating such a supportive environment! 🤝✨

Felipe Justino

Thank you for the warm welcome! I'm excited to be part of the Jira Service Management Community. It's great to have a space where users of all levels can learn from each other, share experiences, and stay up to date with product news.
The resources shared are extremely helpful, especially the learning courses and quick start guides. They make it much easier for new users to get oriented and for more experienced users to deepen their knowledge.
I'm looking forward to engaging with the community, asking questions, sharing what I've learned, and growing together with all of you. Thanks again for creating such a supportive environment!

Shankar Chouhan

Shankar chouhan

Welcome!

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