Emily Dang Atlassian Team

Welcome @Julian Beech ! Let me know if you have any questions!

Hi @Brant Schroeder, thanks for participating in our AMA and for sharing your feedback with us. Our team really values your input as we continuously strive to enhance Data Center. We’ll be sure to share this feedback with our Jira Service Management Data Center team. Our current focus for investment in Data Center is on…

Hi @Eric Watson! It looks like you are referring to our IT Insider newsletter that went out this morning. This newsletter is catered specifically for our Jira Service Management Cloud customers since we don't have regular release notes like we do for JSM Data Center. The three features you mentioned above are new…

Hi @Eric Watson, JSM June is for all Jira Service Management users, regardless of deployment.

Hi Isabel - Yes! You can select from all kinds of triggers, criteria and actions without needing to code or use advanced query languages. Automation in Jira Service Management | Atlassian Automation Triggers: Jira automation triggers | Cloud automation Cloud | Atlassian Support

Hi @Sharon Halpin - this question was answered during our live Zoom AMA. You can view the full recording here: Event Recording: ​ Video Conferencing, Web Conferencing, Webinars, Screen Sharing Passcode: J0dr.yMu

Hi @Arielle Unterberger - Yes! Check out this getting started guide: https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management You’ll want to look at Space and/or Page permissions…

Hi Jo - This was answered in our live AMA. You can find the zoom recording on this page: https://ace.atlassian.com/events/details/atlassian-atlassian-ask-me-anything-presents-getting-started-with-jira-service-management-ama/

Hi @John Christensen - We don't have bootcamp training as such but it is something we are considering. Currently, our JSM training that's instructor led is ‘Managing Jira Service Projects’ which is good for folks just getting started with configuring JSM. Atlassian Incident Management Essentials is good for those who know…

Hi @Christopher Tomlinson - Question 1: The Atlassian Marketplace is a platform for Atlassian customers to discover, try, and buy apps for Atlassian products. You can use apps to customize and extend your Atlassian product. The Marketplace offers apps developed by both Atlassian and third-party developers. Unfortuantely we…

Hi @Joyce Chan - Q1: While you could set up notifications across the entire team, you may want to narrow the target list based on criteria within the requests or it can get noisy quickly. A great way to address this would be taking a service oriented approach and based on the affected service the request concerns, it can…

Hi @Tomasz Skarżyński - * Time Spent can be recorded directly on an issue https://support.atlassian.com/jira-service-management-cloud/docs/log-time-on-an-issue/ and rolled up in queues to see total time spent. If you’d like more advanced time and resource tracking capabilities, many Apps can be found in the Marketplace…

While you could allow clients to set priority by adding it to the request screen, we’d recommend looking at allowing them to set urgency (how soon they need it addressed) which will then factor into your priority values.…

Hi Chirag - Work has begun and we’re hoping to have it completed in the next quarter or two.

Answered in live Zoom AMA: Event Recording: https://atlassian.zoom.us/rec/share/dFSO80SBv6GAsvbEVSYJK25a3CguWQCoaslhEmbURGqLPrGD_CQjQzrjQFf6dH2a.0Os3Qqv9eMt68w_8 Passcode: J0dr.yMu

Customer’s supplying their own HTML/CSS is something we generally avoid because it is extraordinarily brittle and can negatively affect performance. We actually did try this once in Confluence and quickly rolled it back for these reasons. Having said that, we are working with a number of marketplace partners, such as…

1. Embedding in non-Atlassian products is on the radar but there are no immediate plans to build this at this time. Instead, we are prioritizing making the portal more customizable. 2. The widget is another area where we have prioritized efforts towards other areas. For example, request forms will be embeddable in…

1 & 2: While we don’t have an out of the box “team assignment” field, you could create a responsible team or support team custom field and leverage that to triage and direct the queues. You could also use the assignees as part of teams, if you have them organized that way, or if teams own certain services, or tiers of…

* We definitely understand that this is painful and it is a high priority for us. We don’t have timelines at this point, but this (along with outgoing email notification logs) are the most important things our Email team will be working on for the next few months. * This is coming next quarter.

Hi @Sharon Halpin - yes, you can find a recording here: https://ace.atlassian.com/events/details/atlassian-atlassian-ask-me-anything-presents-getting-started-with-jira-service-management-ama/ Let me know if you have any issues accessing the recording.

Unfortunately no, comments are bundled into one permission setting for agents Overview of Jira Cloud permissions | Jira Service Management Cloud | Atlassian Support but it is a curious question and we’d love to understand the use case more. It sounds like you may be after request participant and organization features that…

Hi Community, thanks for attending our AMA last week! There were many great questions and simply not enough time. However, our team made sure to answer all questions that we didn't get to during the live webinar. Question AnswerHi all, question for if we get around to it. We are big users of Assets in JSM. We are currently…

Hi @Matt Morris An excellent way to get an overview of what’s possible is to start with the Jira Service Management on-demand product demo | Atlassian I’d recommend you watch the “basic overview of everything” (45m) and then you can dig into the other topics for more. Our partners are also an excellent option to help you…

Hi @Arielle Unterberger - the Opsgenie API does default to the current date when called but it is an optional query parameter: Who is On Call API It won’t factor in schedule overrides however, since it sounds like you’re assigning when logged, so you may want to wait for the date it is due to assign it using a scheduled…

Love hearing these stories @Andy Gladstone @Mikael Sandberg @Brant Schroeder Feel free to tag them in this LinkedIn post too so they know you're thinking of them! https://www.linkedin.com/feed/update/urn:li:activity:7031405212665802753 Keep spreading the love! 💙 

Hi @David Quiram the Q&A section above is updated with questions from the latest Lightning Talks. 

Hi @jakorten, thanks for being part of JSM AMA! The two links below should help answer your question. * How to extend roadmap - https://community.atlassian.com/t5/Jira-Software-questions/Roadmap-Can-not-extend-epic-bar-over-Feb-2023/qaq-p/1614053 * Support page for configuring timelines -…

Hi Datán, thanks for participating in the JSM AMA! Currently in Jira Service Management we offer dark theme on the Opsgenie side of products such as Alerts and Major incidents along with its corresponding apps. On the main Jira interface however, this is something we have been explored and spiked but it is currently on the…

Hi Nour, thanks for participating in the JSM AMA! The link Derek mentioned above is the best place to see the latest publicly disclosed issues. Our team also address the vulnerabilities reported by Check Point Research…

Hi @Matthew Tutcher, thanks for participating in the JSM AMA. We’ll have 2 new Atlassian Certifications launching in July and August. The first is Managing Jira Projects for Data Center. There are no discounts for Community members, but Managing Jira Projects will come as a bundle with the related course, and costs only…