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Service Management Unsung Hero Appreciation 💙

Emily Dang

Hi Community!

A successful service management solution can’t work unless you have a solid team. In the spirit of Valentine’s day, name a current or former teammate who you appreciate and has been instrumental in helping you build a successful service management solution. All responses will earn the limited edition End BSM Now badge. 😆 Not sure what Bad Service Management (BSM) is? Check out this post.

Kudos Badges.png

Enroll in Kudos

Don’t forget that you’ll need to be enrolled in our free Kudos program on the Atlassian Community in order to earn our End BSM Now badge! Not in our kudos program? Learn more and enroll with a single click by clicking on ”Kudos” in the top right corner of Atlassian Community.

🚀 New to Jira Service Management? Learn about our special limited-time offer

Get 30% off when you sign up for Jira Service Management. We’re offering this special limited-time offer as part of Atlassian’s effort to put an end to Bad Service Management (BSM). BSM happens when dev, IT, and business teams work in silos, making it impossible to deliver great service experiences. (promo ends June 30, 2023)

Comments

Alex Koxaras -Relational-

Hey @Emily Dang

Very interesting offer about the small teams! Large teams will benefit from that offer as well!

Concerning my teammates I would have only scratched the surface if not for @Aggelos Paraskevopoulos _Relational_ , Alex, John and Petros. Comrades, brothers in arms and partners in crime!

Andy Gladstone

@Emily Dang LOVE (pun intended) this idea!

My teammate is not in the Community, so I cannot tag them, but Hindy Gobioff, Senior Gateway Support Manager at Fidelity/Cardknox has been a bright spot in ending BSM for our clients. She constantly challenges the product teams to do better and release more stable versions of our applications and products with the customer in mind. She has put BSM on the roadmap for retirement!

Mikael Sandberg

My teammate is also not on the Community, but Carley McGee was instrumental when we onboarded JSM two years ago and got all of our business teams interested in using it.

Brant Schroeder

I will have to mention a previous teammate Anden Lewis, Service Desk Manager. He did an excellent job in fixing our support team by focusing on customer service, implementing SLAs and changing the overall culture of the customer and the service desk agents.

Suzi Firth

I have to shoutout @Jim Weaver His videos on PluralSight when I was configuring our Jira Servicdesk were immensely helpful to me. There was always an explanation of how the setting worked and then a practical of showing it in use in a system.

Emily Dang

Love hearing these stories @Andy Gladstone @Mikael Sandberg @Brant Schroeder

Feel free to tag them in this LinkedIn post too so they know you're thinking of them! https://www.linkedin.com/feed/update/urn:li:activity:7031405212665802753

Keep spreading the love! 💙

Noushin Kananian

Cherie Blair for being the best mentor and inspiration to monitoring and observe everything in details continuously from 1/2016.

Dave Mathijs

Shout out to colleagues @Walter Buggenhout , @Piet Pieters , @Kris Dewachter and @Jeroen Poismans in ensuring BSM is ended for our clients.

Tessa Tuteleers

Let's not forget colleague @Dave Mathijs himself! Thanks for the shout-out!
Your dedication to our customers and helping everyone in the community every single day is inspiring!!

Tomislav Tobijas

Definitely a shoutout to my friend and former colleague Emil that helped me out in integrating JSM as a service desk solution a couple of years ago!

John Funk

That's an easy one - definitely Carrie Carmona. She crafted a an awesome IT help desk solution to roll the organization off of another less efficient tool and on to JSM. Lots of automation and connections to SharePoint to bring a total solution.

Fabio Racobaldo _Catworkx_

Hey @Emily Dang , this is a great idea to say thank you to our teammates.

A team is not just a group of people that work togheter but a group of people that help each other and share a lot of life moments.

Shout out to colleagues @[deleted]@Antonio Panaia [Herzum]

LarryBrock

My colleagues Mike Lyons and Charlotte D'Alfonso have built a couple of fantastic service desks for clients over the past couple of months. Their ability to draw out the nuances of request types and then build automation to streamline the processing for them is spot on.

Rilwan Ahmed

My old colleagues Mikhail Churov and @Andrei Pisklenov _Actonic_

Kai Becker

Hey @Emily Dang ,

great idea, unfortunately we do this far too seldom.
I'm so lucky to work in such a great team of JSM Consultants and I would like to thank all of them.
There have been so many projects we implemented together and brought JSM setups to a lot of companies.

Dave Mathijs

Hi @Emily Dang will the kudos badge be awarded only after its expiration? I completed one of the 3 possible challenges but I don't see the badge yet.

Omar Mohamed Fathi

Very interesting offer about the small teams!

Shivam Desai_i1poc1

@Nimish Mittal

Michael Wohlgemuth

Its a shame he isnt part of the community, and i shall not mention his full name, but Volker, my former colleague, friend and mentor is basically a killswitch for things causing BSM. When he's confronted with a wall, his momentum does not decline. He basically just sprints through. This has resulted in many scars, no question, but also a whole lot of opened minds and opened silos.

Matthias Ortner

Yeah, within our team @Lisa Creuso and @Michael Kloiber are doing a fantastic job building service desks with tons of great request types and workflows. Thanks :-)

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