Discussions
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18 Months in and More Development to Champion
Hi all, I have been an admin now for 18 months and we have successfully seen the Domain issue resolved and DMARC settings so that you can bring your Atlassian Cloud Service Management into your own organisation domain, (no longer needing to use atlassian.net) email address. Now we need to Champion Teams in the People menu,…
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Apply SLA only to single issue type?
Is it possible to apply SLA to specific ticket types rather than globally to all issues in Jira Service Management Cloud?
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Time Tracking in Jira service management cloud
How do I get issue time tracking to turn on in Jira Service management Cloud???
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Changing a web portal address for the users address when importing email tickets
Jira Service management - Cloud Version Is there a way to ignore the address from a web portal and switch it of the users address when ingesting email tickets from a group/system mail box attached to a web portal. Would this need some bespoke script?
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Jira Service Desk Cloud to Jira Service desk onPrem ticket exchange?
Is there an easy way to transfer Jira Service Desk Tickets between a cloud system and an alternative on prem system.
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App Links
App Links to link Confluence space and Jira Service Desk Cloud based
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I want to add a team to a queue?
We have created some queues for our support staff, using Labels and Components to identify tickets in the queue, but we are struggling to make a link with our teams we have created in People to the necessary queue. Can you help please?
