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Time Tracking in Jira service management cloud

Chris L_zja2li

How do I get issue time tracking to turn on in Jira Service management Cloud???

Accepted answers

Dirk Ronsmans

Hey @Chris L ,

SLA has nothing to do with time tracking.
have you checked the Time tracking options itself? (https://yourhostname.atlassian.net/secure/admin/TimeTrackingAdmin.jspa)
On the project, are time tracking permissions set correctly? (under Project Settings -> Permisisons)

Since you have the block there under SLA, did anybody actually log time?

All comments

Chris L_zja2li

My SLA's are working great but for some reason I can't get Time Tracking to switch on?

Dirk Ronsmans

Hey @Chris L ,

SLA has nothing to do with time tracking.
have you checked the Time tracking options itself? (https://yourhostname.atlassian.net/secure/admin/TimeTrackingAdmin.jspa)
On the project, are time tracking permissions set correctly? (under Project Settings -> Permisisons)

Since you have the block there under SLA, did anybody actually log time?

Chris L_zja2li

I will look at that? We have the correct permissions as instructed but still can't get it working so will look at how to log time against a ticket, sorry it may just be me and my lack of JSD experience.

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