Comments
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Unfortunately these answers don't tell you how to do it, because its not currently possible. Come on Atlassian this is surely a core piece of work, being able to view all your dev teams and their members, how else will 1st Line teams know who they are and what team they belong to? Also how cool would it be to assign a…
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P.S. Dirk Ronsmans and Gikku THANK YOU, you guys are superstars my SLA's are working like a dream...... ;-)
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I was well over thinking the JQL, too many field operator and values, it now works THANK YOU
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This has helped having access to the documentation and assessing my JQL THANKS
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This is very useful, as I have just been asked the same question by our support team so I will try this and report back. Many Thanks
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I will look at that? We have the correct permissions as instructed but still can't get it working so will look at how to log time against a ticket, sorry it may just be me and my lack of JSD experience.
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My SLA's are working great but for some reason I can't get Time Tracking to switch on?
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Is there an Atlassian API that supports this ticket transfer?
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Brilliant. Very many Thanks
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Yes: just trying to connect a KB to a JSM project
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Oh sorry do we need App Links to link a Confluence space to our Jira service desk? Both are in the same Atlassian Cloud instance.
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Nic, Many Thanks we have got around by naming the queues the team name, using labels and components to create rules and using the people & teams as a lookup reference for who is who. Yes we picked up on the team leader and that should work well. We have multiple teams using it at the moment and we don't get our service…
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Easy for the 3 service desk analysts to assign (not so clear) tickets to a team rather than a specific individual. They can place it in the queue and cross reference who is in that queue from the people tab, I just expected the two to be joined up, but we can work around it ok. We have different people assigning tickets…
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Ah Thanks, that is very useful to know, I will stop trying to do it then (without success)... Many Thanks
